Institution · Babson College
Most cited papers from Babson College
What are the most cited papers from Babson College?
The most cited paper from Babson College is "The potential for artificial intelligence in healthcare" (Thomas H. Davenport, Ravi Kalakota, 2019), with 3,846 citations. Next come "Customer Experience Creation: Determinants, Dynamics and Management Strategies" (3,111) and "A typology of social entrepreneurs: Motives, search processes and ethical challenges" (2,784).
Showing 50 of 58 papers. Every paper with more than 621 citations is listed.
| # | Paper | ||
|---|---|---|---|
| 1 | The potential for artificial intelligence in healthcare Thomas H. Davenport, Ravi Kalakota · Future Healthcare Journal | Jun 2019 | 3,846 |
| 2 | Customer Experience Creation: Determinants, Dynamics and Management Strategies Peter C. Verhoef, Katherine N. Lemon, Anitha Parasuraman et al. · Journal of Retailing | 14 Jan 2009 | 3,111 |
| 3 | A typology of social entrepreneurs: Motives, search processes and ethical challenges Shaker A. Zahra, Eric R. Gedajlovic, Donald O. Neubaum et al. · Journal of Business Venturing | 24 Dec 2008 | 2,784 |
| 4 | How artificial intelligence will change the future of marketing Thomas H. Davenport, Abhijit Ranjan Guha, Dhruv Grewal et al. · Journal of the Academy of Marketing Science | 10 Oct 2019 | 2,735 |
| 5 | Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis Robert W. Palmatier, Rajiv P. Dant, Dhruv Grewal et al. · Journal of Marketing | Oct 2006 | 2,573 |
| 6 | The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions Julie A Baker, Anitha Parasuraman, Dhruv Grewal et al. · Journal of Marketing | Apr 2002 | 2,260 |
| 7 | Back to the Beginning: Persistence and the Cross‐Section of Corporate Capital Structure Michael L. Lemmon, Michael R. Roberts, Jaime F. Zender · The Journal of Finance | 19 Jul 2008 | 1,820 |
| 8 | Understanding Service Convenience Leonard L. Berry, Kathleen Seiders, Dhruv Grewal · Journal of Marketing | Jul 2002 | 1,612 |
| 9 | The 2019 report of The Lancet Countdown on health and climate change: ensuring that the health of a child born today is not defined by a changing climate Nick Watts et al. · The Lancet | Nov 2019 | 1,502 |
| 10 | Entrepreneurship Education: Known Worlds and New Frontiers Heidi M. Neck, Patricia Gene Greene · Journal of Small Business Management | 29 Dec 2010 | 1,404 |
| 11 | Perceptual Variables and Nascent Entrepreneurship Pia Maria Arenius, Maria Minniti · Small Business Economics | Apr 2005 | 1,349 |
| 12 | Domo Arigato Mr. Roboto Jenny van Doorn, Martin Mende, Stephanie M. Noble et al. · Journal of Service Research | 28 Nov 2016 | 1,323 |
| 13 | A gender‐aware framework for women's entrepreneurship Candida G. Brush, Anne de Bruin, Friederike Welter · International Journal of Gender and Entrepreneurship | 27 Mar 2009 | 1,303 |
| 14 | National Culture and Entrepreneurship : A Review of Behavioral Research James C. Hayton, Gerard George, Shaker A. Zahra · Entrepreneurship Theory and Practice | Jul 2002 | 1,225 |
| 15 | Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses Martin Mende, Maura L. Scott, Jenny van Doorn et al. · Journal of Marketing Research | 22 Apr 2019 | 1,186 |
| 16 | Theorizing about Entrepreneurship William D. Bygrave, Charles W. Hofer · Entrepreneurship Theory and Practice | 1992 | 1,167 |
| 17 | Entrepreneurship in Family vs. Non–Family Firms: A Resource–Based Analysis of the Effect of Organizational Culture Shaker A. Zahra, James C. Hayton, Carlo Salvato · Entrepreneurship Theory and Practice | 14 May 2004 | 1,157 |
| 18 | Relationships between implementation of TQM, JIT, and TPM and manufacturing performance Kristy O. Cua, Kathleen E. McKone, Roger G. Schroeder · Journal of Operations Management | 17 Aug 2001 | 1,155 |
| 19 | Challenges and Opportunities in Multichannel Customer Management Scott A. Neslin, Dhruv Grewal, Robert Leghorn et al. · Journal of Service Research | 18 Oct 2006 | 1,154 |
| 20 | A Dynamic Model of Entrepreneurial Learning Maria Minniti, William Bygrave · Entrepreneurship Theory and Practice | Apr 2001 | 1,120 |
| 21 | The Future of Retailing Dhruv Grewal, Anne L. Roggeveen, Jens Nordfält · Journal of Retailing | 12 Jan 2017 | 1,115 |
| 22 | The Entrepreneurial Propensity of Women Nan S. Langowitz, Maria Minniti · Entrepreneurship Theory and Practice | May 2007 | 1,096 |
| 23 | Research on Women Entrepreneurs: Challenges to (and from) the Broader Entrepreneurship Literature? P. Devereaux Jennings, Candida G. Brush · Academy of Management Annals | Jun 2013 | 1,085 |
| 24 | Entrepreneurial Risk Taking in Family Firms Shaker A. Zahra · Family Business Review | 25 Feb 2005 | 1,078 |
| 25 | Acute Kidney Injury Is Associated With Increased Long-Term Mortality After Cardiothoracic Surgery Charles Hobson, Sinan Yavas, Mark S. Segal et al. · Circulation | 27 Apr 2009 | 1,040 |
| 26 | The resource-based view and marketing: The role of market-based assets in gaining competitive advantage Rajendra K. Srivastava, Liam Fahey, H. Kurt Christensen · Journal of Management | Dec 2001 | 1,036 |
| 27 | The Effects of Entrepreneurial Proclivity and Market Orientation on Business Performance Ken Matsuno, John T. Mentzer, Ayşegül Özsomer · Journal of Marketing | Jul 2002 | 1,015 |
| 28 | Customer Experience Management in Retailing: An Organizing Framework Dhruv Grewal, MICHAEL R. LEVY, V. Kumar · Journal of Retailing | Mar 2009 | 1,009 |
| 29 | The open innovation research landscape: established perspectives and emerging themes across different levels of analysis Marcel L. A. M. Bogers et al. · Industry and Innovation | 7 Nov 2016 | 975 |
| 30 | Customer Experience Management in Retailing: Understanding the Buying Process Nancy M. Puccinelli, Ronald C. Goodstein, Dhruv Grewal et al. · Journal of Retailing | 10 Jan 2009 | 958 |
| 31 | The effect of aging on entrepreneurial behavior Moren Lévesque, Maria Minniti · Journal of Business Venturing | 10 Jun 2005 | 955 |
| 32 | A theory of international new ventures: a decade of research Shaker A. Zahra · Journal of International Business Studies | 23 Dec 2004 | 941 |
| 33 | Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context Kathleen Seiders, Glenn B. Voss, Dhruv Grewal et al. · Journal of Marketing | 16 Sep 2005 | 940 |
| 34 | “I think I can, I think I can”: Overconfidence and entrepreneurial behavior Philipp Koellinger, Maria Minniti, Christian D. Schade · Journal of Economic Psychology | 5 Jan 2007 | 905 |
| 35 | Exploring start-up event sequences Nancy M. Carter, William B. Gartner, Paul Davidson Reynolds · Journal of Business Venturing | May 1996 | 894 |
| 36 | International expansion of U.S. manufacturing family businesses: the effect of ownership and involvement Shaker A. Zahra · Journal of Business Venturing | 30 Jun 2003 | 858 |
| 37 | Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness Elizabeth Aguirre, Dominik Mahr, Dhruv Grewal et al. · Journal of Retailing | 24 Nov 2014 | 841 |
| 38 | A Comparative Longitudinal Analysis of Theoretical Perspectives of Interorganizational Relationship Performance Robert W. Palmatier, Rajiv P. Dant, Dhruv Grewal · Journal of Marketing | Oct 2007 | 837 |
| 39 | Succession in Family Business: A Review of the Research Wendy C. Handler · Family Business Review | Jun 1994 | 832 |
| 40 | A Network Model of Organization Formation Andrea L. Larson, Jennifer A. Starr · Entrepreneurship Theory and Practice | 1993 | 822 |
| 41 | Entrepreneurship Research in Emergence: Past Trends and Future Directions Lowell W. Busenitz, G. Page West, Dean A. Shepherd et al. · Journal of Management | 25 Apr 2003 | 798 |
| 42 | Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider Mitzi M. Montoya‐Weiss, Glenn B. Voss, Dhruv Grewal · Journal of the Academy of Marketing Science | Sep 2003 | 780 |
| 43 | The service concept: the missing link in service design research? Susan Meyer Goldstein, Robert B. Johnston, JoAnn Duffy et al. · Journal of Operations Management | 13 Jan 2002 | 769 |
| 44 | Competing on analytics. Thomas H. Davenport · PubMed | 2006 | 768 |
| 45 | The Execution Premium: Linking Strategy to Operations for Competitive Advantage Robert S. Kaplan, D. P. Norton, Shahid L. Ansari · The Accounting Review | 30 Jun 2010 | 760 |
| 46 | Advancing a Framework for Coherent Research on Women's Entrepreneurship Anne de Bruin, Candida G. Brush, Friederike Welter · Entrepreneurship Theory and Practice | May 2007 | 760 |
| 47 | The Emergence of Artificial Intelligence: How Automation is Changing Auditing Julia Kokina, Thomas H. Davenport · Journal of Emerging Technologies in Accounting | Mar 2017 | 757 |
| 48 | Venture Capital at the Crossroads William D. Bygrave, Jeffry A. Timmons · SSRN Electronic Journal | 1992 | 737 |
| 49 | Why Do Family Firms Strive for Nonfinancial Goals? An Organizational Identity Perspective Thomas Markus Zellweger, Robert S. Nason, Mattias Nordqvist et al. · Entrepreneurship Theory and Practice | 25 May 2011 | 732 |
| 50 | Emerging Issues in Corporate Entrepreneurship Gregory G. Dess, R. D. Ireland, S. A. Zahra et al. · Journal of Management | 24 Apr 2003 | 693 |
Citations are OpenAlex's own counts, from its 2026-09-23 snapshot, so the ranking can differ from Google Scholar or Web of Science. A paper is listed for an institution when any of its authors gave it as an affiliation; retracted papers and papers whose citation count cannot be traced to citing works are left out, and a preprint and the article it became are shown once. Release dates are OpenAlex's: where a source gave only a month or a year, that is what is shown. How the lists are chosen.