Institution · Henley College
Most cited papers from Henley College
What are the most cited papers from Henley College?
The most cited paper from Henley College is "Service Quality: A Measure of Information Systems Effectiveness" (LEYLAND F. PITT, Richard Thomas Watson, C. Bruce Kavan, 1995), with 1,775 citations. Next come "Customer experience quality: an exploration in business and consumer contexts using repertory grid technique" (895) and "Service quality and satisfaction – the moderating role of value" (632).
Showing 50 of 60 papers. Every paper with more than 154 citations is listed.
| # | Paper | ||
|---|---|---|---|
| 1 | Service Quality: A Measure of Information Systems Effectiveness LEYLAND F. PITT, Richard Thomas Watson, C. Bruce Kavan · MIS Quarterly | Jun 1995 | 1,775 |
| 2 | Customer experience quality: an exploration in business and consumer contexts using repertory grid technique Fred Lemke, Moira K. Clark, Hugh Wilson · Journal of the Academy of Marketing Science | 6 Sep 2010 | 895 |
| 3 | Service quality and satisfaction – the moderating role of value Albert Caruana, Arthur H. Money, Pierre R. Berthon · European Journal of Marketing | Dec 2000 | 632 |
| 4 | Emotional intelligence – A review and evaluation study Víctor Dulewicz, Malcolm John Higgs · Journal of Managerial Psychology | Jun 2000 | 557 |
| 5 | Goals-and-methods matrix: coping with projects with ill defined goals and/or methods of achieving them J. Rodney Turner, R.A. Cochrane · International Journal of Project Management | May 1993 | 528 |
| 6 | Meta‐analysis and traditional systematic literature reviews—What, why, when, where, and how? Justin Paul, Mojtaba Moji Barari · Psychology and Marketing | 11 Mar 2022 | 491 |
| 7 | Identifying Quality, Novel, and Creative Ideas: Constructs and Scales for Idea Evaluation Douglas L. Dean, Jillian Hender, Thomas Lawrence Rodgers et al. · Journal of the Association for Information Systems | Oct 2006 | 479 |
| 8 | The Social Construction of Entrepreneurship: Narrative and Dramatic Processes in the Coproduction of Organizations and Identities Stephen Downing · Entrepreneurship Theory and Practice | 17 Feb 2005 | 455 |
| 9 | All changes great and small: Exploring approaches to change and its leadership Malcolm John Higgs, Deborah Rowland · Journal of Change Management | Jun 2005 | 413 |
| 10 | Law as Process: An Anthropological Approach. E. Adamson Hoebel, Sally Falk Moore · Man | Dec 1978 | 382 |
| 11 | Internal marketing: Concepts, measurement and application Susan K. Foreman, Arthur H. Money · Journal of Marketing Management | Nov 1995 | 382 |
| 12 | Law as Process: An Anthropological Approach. James M. Inverarity, Sally Falk Moore · Contemporary Sociology A Journal of Reviews | 1985 | 360 |
| 13 | Reconfiguration, restructuring and firm performance: Dynamic capabilities and environmental dynamism Stéphane J. G. Girod, Richard Whittington · Strategic Management Journal | 24 May 2016 | 359 |
| 14 | The 1% Rule in Four Digital Health Social Networks: An Observational Study Trevor van Mierlo · Journal of Medical Internet Research | 4 Feb 2014 | 355 |
| 15 | Cultural differences in the online behavior of consumers Patrick Y.K. Chau, Melissa Cole, Anne P Massey et al. · Communications of the ACM | Oct 2002 | 343 |
| 16 | Back to the Future: Implications for the Field of HRM of the Multistakeholder Perspective Proposed 30 Years Ago Michael Beer, Paul Boselie, Chris J. Brewster · Human Resource Management | May 2015 | 340 |
| 17 | Societal Differences in Organizing Manufacturing Units: A Comparison of France, West Germany, and Great Britain Marc Maurice, Arndt Michael Sorge, Malcolm Warner · Organization Studies | 1980 | 335 |
| 18 | Assessing leadership styles and organisational context Víctor Dulewicz, Malcolm John Higgs · Journal of Managerial Psychology | Mar 2005 | 332 |
| 19 | THE WORLD WIDE WEB AS AN ADVERTISING MEDIUM Pierre R. Berthon, LEYLAND F. PITT, Richard Thomas Watson · Journal of Advertising Research | 1996 | 329 |
| 20 | Do Project Managers’ Leadership Competencies Contribute to Project Success? Linda Geoghegan, Víctor Dulewicz · Project Management Journal | 25 Nov 2008 | 318 |
| 21 | Market orientation and business performance: some European evidence LEYLAND F. PITT, Albert Caruana, Pierre R. Berthon · International Marketing Review | Feb 1996 | 307 |
| 22 | Relationship marketing in the not-for-profit sector: an extension and application of the commitment–trust theory Keith MacMillan, Kevin Guy Money, Arthur Money et al. · Journal of Business Research | 29 May 2004 | 298 |
| 23 | What has action learning learned to become? Mike Pedler, John G. Burgoyne, Cheryl Brook · Action Learning Research and Practice | Apr 2005 | 290 |
| 24 | COMMON COMPONENTS OF RISK AND UNCERTAINTY ATTITUDES ACROSS CONTEXTS AND DOMAINS: EVIDENCE FROM 30 COUNTRIES Ferdinand M. Vieider, Mathieu Lefèbvre, Ranoua Bouchouicha et al. · Journal of the European Economic Association | 7 Aug 2014 | 285 |
| 25 | Factors influencing the types of products and services purchased over the Internet Ian Phau, S.M. Poon · Internet Research | May 2000 | 280 |
| 26 | Globalization of Innovation: The Role of Multinational Enterprises Rajneesh Narula, Antonello Zanfei · Oxford University Press eBooks | 2 Sep 2009 | 274 |
| 27 | Niche Marketing Revisited: Concept, Applications and Some European Cases Tevfik Dalgić, Maarten Leeuw · European Journal of Marketing | Apr 1994 | 266 |
| 28 | Integrated reporting in South Africa in 2012 Jill Frances Atkins, Warren Maroun · Meditari Accountancy Research | 30 Jun 2015 | 260 |
| 29 | Problematising accounting for biodiversity Michael John Jones, Jill Frances Solomon · Accounting Auditing & Accountability Journal | 14 Jun 2013 | 257 |
| 30 | Trust and relationship commitment in the United Kingdom voluntary sector: Determinants of donor behavior Adrian Sargeant, Stephen Lee · Psychology and Marketing | 16 Jun 2004 | 254 |
| 31 | Impression management, myth creation and fabrication in private social and environmental reporting: Insights from Erving Goffman Jill Frances Solomon, Aris Solomon, Nathan Lael Joseph et al. · Accounting Organizations and Society | 14 Feb 2013 | 253 |
| 32 | Packaging, marketing, logistics and the environment: are there trade‐offs? Gerard Prendergast, LEYLAND F. PITT · International Journal of Physical Distribution & Logistics Management | Aug 1996 | 243 |
| 33 | Corporate entrepreneurship and innovation part 1: the missing link Elspeth McFadzean, Andrew M. O’Loughlin, Elizabeth Shaw · European Journal of Innovation Management | 3 Aug 2005 | 242 |
| 34 | Measuring emotional intelligence: content, construct and criterion‐related validity Víctor Dulewicz, Malcolm John Higgs, Mark Slaski · Journal of Managerial Psychology | 2 Jul 2003 | 232 |
| 35 | The internationalization-performance relationship at Swiss firms: A test of the S-shape and extreme degrees of internationalization Winfried Ruigrok, Wolfgang Amann, Hardy Wagner · Management International Review | Jun 2007 | 224 |
| 36 | Can emotional intelligence be measured and developed? Víctor Dulewicz, Malcolm John Higgs · Leadership & Organization Development Journal | Sep 1999 | 222 |
| 37 | Transfer of learning from management development programmes: testing the Holton model Cyril Kirwan, David W. Birchall · International Journal of Training and Development | 27 Nov 2006 | 218 |
| 38 | Project management: A managerial approach J. Rodney Turner · International Journal of Project Management | Jun 1996 | 217 |
| 39 | Why do they go? Individual and corporate perspectives on the factors influencing the decision to accept an international assignment Michael H. Dickmann, Noeleen Doherty, Timothy Mills et al. · The International Journal of Human Resource Management | Apr 2008 | 210 |
| 40 | A framework of brand value in B2B markets: The contributing role of functional and emotional components Sheena Leek, George Christodoulides · Industrial Marketing Management | 15 Dec 2011 | 209 |
| 41 | Business ethics judgments: A cross-cultural comparison Thomas W. Whipple, Dominic F. Swords · Journal of Business Ethics | Sep 1992 | 208 |
| 42 | Donor Trust and Relationship Commitment in the U.K. Charity Sector: The Impact on Behavior Adrian Sargeant, Stephen Lee · Nonprofit and Voluntary Sector Quarterly | 28 Apr 2004 | 205 |
| 43 | The role of sensory marketing and brand experience in building emotional attachment and brand loyalty in luxury retail stores Shadma Shahid, Justin Paul, Faheem Gul Gilal et al. · Psychology and Marketing | 25 Mar 2022 | 203 |
| 44 | Exploring project success Erling S. Andersen, David W. Birchall, Svein Arne Jessen et al. · Baltic Journal of Management | May 2006 | 203 |
| 45 | Corporate Responsibility and Corporate Reputation: Two Separate Concepts or Two Sides of the Same Coin? Carola Hillenbrand, Kevin Guy Money · Corporate Reputation Review | Dec 2007 | 202 |
| 46 | How can we make sense of leadership in the 21st century? Malcolm John Higgs · Leadership & Organization Development Journal | 14 Jul 2003 | 196 |
| 47 | Building change leadership capability: ‘The quest for change competence’ Malcolm John Higgs, Deborah Rowland · Journal of Change Management | Jul 2000 | 194 |
| 48 | Strategy and the “Business Portfolio” B. Hedley | 1990 | 189 |
| 49 | Regional geology and geophysics of the eastern Gulf of Guinea (Niger Delta to Rio Muni) Steve R. Lawrence, Stuart Munday, Richard J. Bray · The Leading Edge | Nov 2002 | 186 |
| 50 | LEADERSHIP AT THE TOP: THE NEED FOR EMOTIONAL INTELLIGENCE IN ORGANIZATIONS Víctor Dulewicz, Malcolm John Higgs · The International Journal of Organizational Analysis | Mar 2003 | 180 |
Citations are OpenAlex's own counts, from its 2026-09-23 snapshot, so the ranking can differ from Google Scholar or Web of Science. A paper is listed for an institution when any of its authors gave it as an affiliation; retracted papers and papers whose citation count cannot be traced to citing works are left out, and a preprint and the article it became are shown once. Release dates are OpenAlex's: where a source gave only a month or a year, that is what is shown. How the lists are chosen.