Mary Jo Bitner
Mary Jo Bitner publishes mostly in Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science, on topics such as Customer Service Quality and Loyalty, Service and Product Innovation and Technology Adoption and User Behaviour.
- World rank
- #83,098 of 1,633,909 ranked researchers
- Rank in United States
- #36,917 of 358,040
- Works
- 23
- Citations
- 2.9k
- Citations per work
- 126.1
What does Mary Jo Bitner research?
Shares of their own output, by the field each of their topics belongs to. The grey slice is everything not listed.
- 1Marketing29% of their works
- 2Organizational Behavior and Human Resource Management29% of their works
- 3Sociology and Political Science10% of their works
- 4Management Information Systems6% of their works
- 5Information Systems and Management6% of their works
- 6Management of Technology and Innovation3% of their works
Research topics
Which keywords describe Mary Jo Bitner's research?
The keywords of their largest research topics: Customer Satisfaction, Service Quality, Customer Experience, Co-Creation, Value Creation, Electronic Word-of-Mouth, Information Systems and Social Media.
- Service Robots
- Outsourcing
- Neuroimaging
- Cerebellum
- Technology Acceptance Model
- Social Media
- Electronic Word-of-Mouth
- Co-Creation
- Service Quality
- Customer Satisfaction
- Customer Experience
- Value Creation
- Information Systems
- Supply Chain Management
- Artificial Intelligence
- Lean Manufacturing
- Offshoring
- Performance Measurement
Size is their works in the topics tagged with each word, from their 8 largest topics. Each links to the topic it comes from most.
All 18 words, with their numbers
- Customer Satisfaction91 topic
- Service Quality91 topic
- Customer Experience82 topics
- Co-Creation71 topic
- Value Creation71 topic
- Electronic Word-of-Mouth21 topic
- Information Systems21 topic
- Social Media21 topic
- Supply Chain Management22 topics
- Technology Acceptance Model21 topic
- Artificial Intelligence11 topic
- Cerebellum11 topic
- Lean Manufacturing11 topic
- Neuroimaging11 topic
- Offshoring11 topic
- Outsourcing11 topic
- Performance Measurement11 topic
- Service Robots11 topic
Where does Mary Jo Bitner work?
Mary Jo Bitner's main affiliation in the publication record is Arizona State University, United States.
How many publications and citations does Mary Jo Bitner have?
Science Explorer counts 23 works and 2,901 citations for Mary Jo Bitner, ranking #83,098 of 1,633,909 researchers worldwide on the composite score.
Ranked on field-normalised excellence (50%), output (30%) and citations (20%). Counts come from OpenAlex author records, which occasionally merge different people who share a name or split one person into several.
Papers, co-authors, who cited this work and researchers on the nearest topics are in the interactive view on the map. Is this your page? Request a correction or removal.