Topic · Management Information Systems
Advanced Queuing Theory Analysis
Advanced Queuing Theory Analysis is a research topic within Management Information Systems. Science Explorer counts 20k research works in it since 1953. 10.0% of them reached the world's top 10% most cited for their field and year.
This cluster of papers focuses on the operations management of call centers, with an emphasis on queueing systems, workload management, staffing optimization, patient flow, and performance analysis in heavy traffic regimes. It explores various aspects of call center operations and service systems, utilizing queueing theory and dynamic scheduling to improve efficiency and customer service.
- Call Center
- Queueing Systems
- Service Systems
- Workload Management
- Staffing Optimization
- Patient Flow
- Performance Analysis
- Queueing Theory
- Heavy Traffic Regime
- Dynamic Scheduling
- Research works
- 20k fractional, since 1953
- In the world top 10%
- 2k per year above
- Top-10% rate
- 10.0% share of its works in the world top 10%
- Growth, 2018-21 → 2022-25
- -9% the tick is no change
- Largest producer
China
26% of the 10 largest, 2022-now
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