Customer Service Quality and Loyalty

Customer Service Quality and Loyalty is a research topic within Organizational Behavior and Human Resource Management. Science Explorer counts 52k research works in it since 1950. 10.0% of them reached the world's top 10% most cited for their field and year.

This cluster of papers explores the effects of customer relationships, satisfaction, service quality, perceived value, and emotional responses on behavior and loyalty. It delves into topics such as relationship marketing, switching costs, trust, commitment, and service recovery in both consumer and business-to-business contexts.

• Customer Satisfaction
• Service Quality
• Perceived Value
• Relationship Marketing
• Customer Loyalty
• Switching Costs
• Trust and Commitment
• Service Recovery
• Emotional Responses
• Business-to-Business Relationships