Most cited papers in Public Relations and Crisis Communication
What are the most cited papers in Public Relations and Crisis Communication?
The most cited paper in Public Relations and Crisis Communication is "Compliance, identification, and internalization three processes of attitude change" (Herbert C. Kelman, 1958), with 3,798 citations. Next come "Framing as a Theory of Media Effects" (3,316) and "Framing Theory" (3,058).
Showing 50 of 98 papers. Every paper with more than 604 citations is listed.
| # | Paper | ||
|---|---|---|---|
| 1 | Compliance, identification, and internalization three processes of attitude change Herbert C. Kelman · Journal of Conflict Resolution | Mar 1958 | 3,798 |
| 2 | Framing as a Theory of Media Effects Dietram A. Scheufele · Journal of Communication | Mar 1999 | 3,316 |
| 3 | Framing Theory Dennis Chong, James N. Druckman · Annual Review of Political Science | 4 May 2007 | 3,058 |
| 4 | Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory W Timothy Coombs · Corporate Reputation Review | Sep 2007 | 2,782 |
| 5 | Framing, Agenda Setting, and Priming: The Evolution of Three Media Effects Models Dietram A. Scheufele, David H. Tewksbury · Journal of Communication | 9 Nov 2006 | 2,564 |
| 6 | The Spiral of Silence a Theory of Public Opinion Elisabeth Noëlle-Neumann · Journal of Communication | Jun 1974 | 2,335 |
| 7 | Analyzing media messages using quantitative content analysis in research Daniel Riffe, Stephen R. Lacy, Brendan R. Watson et al. | 2005 | 2,262 |
| 8 | Approaching awe, a moral, spiritual, and aesthetic emotion Dacher J. Keltner, Jonathan Haidt · Cognition & Emotion | 2003 | 2,064 |
| 9 | Sensemaking in Organizations: Taking Stock and Moving Forward Sally Maitlis, Marlys K. Christianson · Academy of Management Annals | 2014 | 1,699 |
| 10 | Persuasion theory and research Daniel J. O’Keefe | 1990 | 1,574 |
| 11 | Accommodation theory: Communication, context, and consequence Howard Giles, Nikolas Coupland, Justine Coupland · Cambridge University Press eBooks | 27 Sep 1991 | 1,445 |
| 12 | Microblogging during two natural hazards events Sarah E. Vieweg, Amanda Hughes, Kate Starbird et al. | 10 Apr 2010 | 1,433 |
| 13 | Reframing Crisis Management Christine M. Pearson, Judith A. Clair · Academy of Management Review | 1998 | 1,415 |
| 14 | Framing U.S. Coverage of International News: Contrasts in Narratives of the KAL and Iran Air Incidents Robert M. Entman · Journal of Communication | Dec 1991 | 1,389 |
| 15 | Four Phases of Mediatization: An Analysis of the Mediatization of Politics Jesper Strömbäck · The International Journal of Press/Politics | 25 Jun 2008 | 1,371 |
| 16 | Communication and Uncertainty Management Dale E. Brashers · Journal of Communication | Sep 2001 | 1,344 |
| 17 | Crises and Crisis Management: Integration, Interpretation, and Research Development Jonathan Nicholas Bundy, Michael D. Pfarrer, Cole Evan Short et al. · Journal of Management | 8 Dec 2016 | 1,315 |
| 18 | Social Media: Defining, Developing, and Divining Caleb T. Carr, Rebecca A. Hayes · Atlantic Journal of Communication | 2015 | 1,308 |
| 19 | Crisis and Emergency Risk Communication as an Integrative Model Barbara G. Reynolds, Matthew W. Seeger · Journal of Health Communication | 18 Feb 2005 | 1,287 |
| 20 | Ambiguity as strategy in organizational communication Eric M. Eisenberg · Communication Monographs | Sep 1984 | 1,286 |
| 21 | Defining Strategic Communication Kirk Hallahan, Derina R. Holtzhausen, Betteke van Ruler et al. · International Journal of Strategic Communication | 22 Mar 2007 | 1,258 |
| 22 | Review and analysis of current responses to COVID-19 in Indonesia: Period of January to March 2020 Riyanti Djalante, Jonatan Anderias Lassa, Davin H. E. Setiamarga et al. · Progress in Disaster Science | Apr 2020 | 1,254 |
| 23 | A Look at Agenda-setting: past, present and future Maxwell McCombs · Journalism Studies | 6 Oct 2005 | 1,252 |
| 24 | Building dialogic relationships through the world wide web Michael L. Kent, Maureen T Taylor · Public Relations Review | Sep 1998 | 1,241 |
| 25 | Toward a dialogic theory of public relations Michael L. Kent, Maureen T Taylor · Public Relations Review | Feb 2002 | 1,238 |
| 26 | Communicating climate change: history, challenges, process and future directions Susanne C. Moser · Wiley Interdisciplinary Reviews Climate Change | 22 Dec 2009 | 1,235 |
| 27 | Goodwill: A reexamination of the construct and its measurement James C. McCroskey, Jason J. Teven · Communication Monographs | Mar 1999 | 1,227 |
| 28 | COVID-19–Related Infodemic and Its Impact on Public Health: A Global Social Media Analysis Md Saiful Islam, Tonmoy Sarkar, Sazzad Hossain Khan et al. · American Journal of Tropical Medicine and Hygiene | 11 Aug 2020 | 1,224 |
| 29 | Interpersonal Deception Theory David B. Buller, Judee K. Burgoon · Communication Theory | Aug 1996 | 1,202 |
| 30 | Risk Perception and Communication Unplugged: Twenty Years of Process1 Baruch Fischhoff · Risk Analysis | Apr 1995 | 1,176 |
| 31 | Facing the Unexpected: Disaster Preparedness and Response in the United States Kathleen J. Tierney · Disaster Prevention and Management An International Journal | Aug 2002 | 1,139 |
| 32 | Helping Crisis Managers Protect Reputational Assets W. Timothy Coombs, Sherry Jean Holladay · Management Communication Quarterly | Nov 2002 | 1,137 |
| 33 | LONELINESS, PARASOCIAL INTERACTION, AND LOCAL TELEVISION NEWS VIEWING ALAN M. RUBIN, Elizabeth M. Perse, Robert A. Powell · Human Communication Research | Dec 1985 | 1,135 |
| 34 | Corporate Communication and Impression Management – New Perspectives Why Companies Engage in Corporate Social Reporting Reggy B. H. Hooghiemstra · Journal of Business Ethics | Sep 2000 | 1,134 |
| 35 | Engaging stakeholders through social networking: How nonprofit organizations are using Facebook Richard D. Waters, Emily Burnett, Anna Lamm et al. · Public Relations Review | 2 Apr 2009 | 1,125 |
| 36 | Collaboration and Leadership for Effective Emergency Management William L. Waugh, Gregory D. Streib · Public Administration Review | 9 Nov 2006 | 1,124 |
| 37 | The heuristic model of persuasion. Shelly Chaiken | 1987 | 1,080 |
| 38 | Sensemaking in Crisis and Change: Inspiration and Insights From Weick (1988) Sally Maitlis, Scott B. Sonenshein · Journal of Management Studies | 8 Mar 2010 | 1,054 |
| 39 | The Evolution of Agenda-Setting Research: Twenty-Five Years in the Marketplace of Ideas Maxwell McCombs, Donald Lewis Shaw · Journal of Communication | Jun 1993 | 1,006 |
| 40 | Credibility and trust of information in online environments: The use of cognitive heuristics Miriam J. Metzger, Andrew J. Flanagin · Journal of Pragmatics | Sep 2013 | 989 |
| 41 | Making Friends in Cyberspace Malcolm R. Parks, Kory Floyd · Journal of Communication | Mar 1996 | 986 |
| 42 | Communication and persuasion. F. P. Kilpatrick · Psychological Bulletin | Jul 1954 | 981 |
| 43 | Twitter under crisis Marcelo Mendoza, Bárbara Poblete, Carlos Cortes Castillo | 25 Jul 2010 | 957 |
| 44 | Organizational Reputation: A Review Donald A. Lange, Peggy M. Lee, Ye Dai · Journal of Management | 20 Dec 2010 | 943 |
| 45 | Best Practices in Crisis Communication: An Expert Panel Process Matthew W. Seeger · Journal of Applied Communication Research | 22 Jun 2006 | 920 |
| 46 | Crisis Management in Hindsight: Cognition, Communication, Coordination, and Control Louise K. Comfort · Public Administration Review | Dec 2007 | 917 |
| 47 | Strategy Retold: Toward a Narrative View of Strategic Discourse David Barry, Michael B. Elmes · Academy of Management Review | Apr 1997 | 908 |
| 48 | Deconstructing Journalism Culture: Toward a Universal Theory Thomas Hanitzsch · Communication Theory | 26 Oct 2007 | 908 |
| 49 | A Systematic Review of the Corporate Reputation Literature: Definition, Measurement, and Theory Kent Walker · Corporate Reputation Review | 2010 | 882 |
| 50 | Seven Models of Framing: Implications for Public Relations Kirk Hallahan · Journal of Public Relations Research | Jul 1999 | 876 |
Citations are OpenAlex's own counts, from its 2026-09-23 snapshot, so the ranking can differ from Google Scholar or Web of Science. A paper is listed for a field when OpenAlex files it under one of the field's topics; retracted papers and papers whose citation count cannot be traced to citing works are left out, and a preprint and the article it became are shown once. Release dates are OpenAlex's: where a source gave only a month or a year, that is what is shown. How the lists are chosen.