Most cited papers in Usability and User Interface Design
What are the most cited papers in Usability and User Interface Design?
The most cited paper in Usability and User Interface Design is "An Empirical Evaluation of the System Usability Scale" (Aaron W. Bangor, Philip T. Kortum, James Miller, 2008), with 5,372 citations. Next come "Heuristic evaluation of user interfaces" (3,487) and "Steps Toward an Ecology of Infrastructure: Design and Access for Large Information Spaces" (3,179).
Showing 50 of 100 papers. Every paper with more than 654 citations is listed.
| # | Paper | ||
|---|---|---|---|
| 1 | An Empirical Evaluation of the System Usability Scale Aaron W. Bangor, Philip T. Kortum, James Miller · International Journal of Human-Computer Interaction | 29 Jul 2008 | 5,372 |
| 2 | Heuristic evaluation of user interfaces Jakob Nielsen, Rolf Molich | 1990 | 3,487 |
| 3 | Steps Toward an Ecology of Infrastructure: Design and Access for Large Information Spaces Susan Leigh Star, Karen Ruhleder · Information Systems Research | Mar 1996 | 3,179 |
| 4 | Determining what individual SUS scores mean: adding an adjective rating scale Aaron W. Bangor, Philip T. Kortum, James T. Miller · Journal of Usability Studies archive | May 2009 | 3,082 |
| 5 | Mail and internet surveys: The tailored design method, 2nd ed. Don Andrew Dillman | 2007 | 3,017 |
| 6 | User experience - a research agenda Marc Hassenzahl, Noam Tractinsky · Behaviour and Information Technology | 3 Jan 2006 | 2,995 |
| 7 | Awareness and coordination in shared workspaces Paul Dourish, Victoria M. E. Bellotti | 1992 | 2,513 |
| 8 | IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use James R. Lewis · International Journal of Human-Computer Interaction | 1995 | 2,483 |
| 9 | GroupLens Joseph A. Konstan, Brad Miller, David A. Maltz et al. · Communications of the ACM | Mar 1997 | 2,386 |
| 10 | A behavior model for persuasive design B. J. Fogg | 26 Apr 2009 | 2,302 |
| 11 | Research through design as a method for interaction design research in HCI John L Zimmerman, Jodi Forlizzi, Shelley Evenson | 29 Apr 2007 | 2,291 |
| 12 | Distributed cognition James D. Hollan, Edwin L. Hutchins, David Kirsh · ACM Transactions on Computer-Human Interaction | Jun 2000 | 2,255 |
| 13 | The Construction of Shared Knowledge in Collaborative Problem Solving Jeremy Roschelle, Stephanie D. Teasley · Computer Supported Collaborative Learning | 1995 | 2,230 |
| 14 | Construction and Evaluation of a User Experience Questionnaire Bettina Laugwitz, Theo Held, Martin Schrepp · Lecture notes in computer science | 2008 | 2,063 |
| 15 | Affordance, conventions, and design Donald A. Norman · interactions | May 1999 | 2,007 |
| 16 | The System Usability Scale: Past, Present, and Future James R. Lewis · International Journal of Human-Computer Interaction | 30 Mar 2018 | 1,995 |
| 17 | Distance Matters Gary M. Olson, Judith S. Olson · Human-Computer Interaction | Sep 2000 | 1,943 |
| 18 | User Centered System Design: New Perspectives on Human-Computer Interaction Nancy S. Anderson, Donald A. Norman, Stephen W. Draper · The American Journal of Psychology | 1988 | 1,850 |
| 19 | Designing the user interface strategies for effective human-computer interaction Ben Shneiderman · ACM SIGBIO Newsletter | Mar 1987 | 1,733 |
| 20 | Computer-supported cooperative work: history and focus Jonathan T. Grudin · Computer | May 1994 | 1,635 |
| 21 | Development of an instrument measuring user satisfaction of the human-computer interface John P. Chin, Virginia A. Diehl, Lukas Norman | 1988 | 1,629 |
| 22 | Socio-technical systems: From design methods to systems engineering Gordon D. Baxter, Ian Sommerville · Interacting with Computers | 8 Aug 2010 | 1,581 |
| 23 | Eye Tracking in Human-Computer Interaction and Usability Research Robert J.K Jacob, Keith S. Karn · Elsevier eBooks | 2003 | 1,567 |
| 24 | Technology affordances William W. Gaver | 1991 | 1,487 |
| 25 | Design Science Research in Information Systems Alan R. Hevner, Samir Chatterjee · Integrated series on information systems/Integrated series in information systems | 2010 | 1,411 |
| 26 | Users are not the enemy Anne Adams, Martina Angela Sasse · Communications of the ACM | Dec 1999 | 1,405 |
| 27 | The Anatomy of a Design Theory David John Jones, Shirley Diane Gregor · Journal of the Association for Information Systems | May 2007 | 1,364 |
| 28 | Ambiguity as a resource for design William W. Gaver, Jacob Beaver, Steve Benford | 5 Apr 2003 | 1,334 |
| 29 | Direct Manipulation Interfaces Edwin L. Hutchins, James D. Hollan, Donald A. Norman · Human-Computer Interaction | Dec 1985 | 1,304 |
| 30 | The Factor Structure of the System Usability Scale James R. Lewis, Jeff Sauro · Lecture notes in computer science | 2009 | 1,258 |
| 31 | Usability Analysis of Visual Programming Environments: A ‘Cognitive Dimensions’ Framework T.R.G. Green, Marian Petre · Journal of Visual Languages & Computing | Jun 1996 | 1,252 |
| 32 | On understanding computers and cognition: A new foundation for design Terry Winograd, Fernando Agustin Santiago Flores · Artificial Intelligence | Feb 1987 | 1,216 |
| 33 | The “Physics” of Notations: Toward a Scientific Basis for Constructing Visual Notations in Software Engineering Daniel L. Moody · IEEE Transactions on Software Engineering | Nov 2009 | 1,200 |
| 34 | The keystroke-level model for user performance time with interactive systems Stuart K. Card, Thomas P. Moran, Allen Newell · Communications of the ACM | Jul 1980 | 1,168 |
| 35 | Toolglass and magic lenses Eric A. Bier, Maureen Stone, Ken Pier et al. | Sep 1993 | 1,157 |
| 36 | Current practice in measuring usability: Challenges to usability studies and research Kasper Hornbæk · International Journal of Human-Computer Studies | 16 Aug 2005 | 1,129 |
| 37 | Why Johnny can't encrypt: a usability evaluation of PGP 5.0 Alma Whitten, J. D. Tygar | 23 Aug 1999 | 1,092 |
| 38 | Participatory Design: Issues and Concerns Finn Kensing, Jeanette Blomberg · Computer Supported Cooperative Work (CSCW) | Sep 1998 | 1,087 |
| 39 | Getting a grip on tangible interaction Eva Hornecker, Jacob Buur | 22 Apr 2006 | 1,086 |
| 40 | Beyond the five-user assumption: Benefits of increased sample sizes in usability testing Laura Faulkner · Behavior Research Methods, Instruments, & Computers | Aug 2003 | 1,083 |
| 41 | Methods to support human-centred design Martin C. Maguire · International Journal of Human-Computer Studies | Oct 2001 | 1,071 |
| 42 | Interacting with paper on the DigitalDesk Pierre D. Wellner · Communications of the ACM | Jul 1993 | 1,071 |
| 43 | Mediating intimacy Frank Vetere, Martin Gibbs, Jesper Kjeldskov et al. | 2 Apr 2005 | 1,053 |
| 44 | Computer interface evaluation using eye movements: methods and constructs Joseph H. Goldberg, Xerxes P. Kotval · International Journal of Industrial Ergonomics | Oct 1999 | 1,053 |
| 45 | Contextmapping: experiences from practice Froukje Sleeswijk Visser, Pieter Jan Stappers, Remko van der Lugt et al. · CoDesign | Apr 2005 | 1,018 |
| 46 | Social translucence Thomas D. Erickson, Wendy A. Kellogg · ACM Transactions on Computer-Human Interaction | Mar 2000 | 997 |
| 47 | Bricks George W. Fitzmaurice, Hiroshi Ishii, William A. S. Buxton | 1995 | 976 |
| 48 | Email overload Steve D. Whittaker, Candace L. Sidner | 1996 | 976 |
| 49 | Value-sensitive design Batya Friedman · interactions | Dec 1996 | 959 |
| 50 | Older Adults Perceptions of Technology and Barriers to Interacting with Tablet Computers: A Focus Group Study Eleftheria Vaportzis, Maria Giatsi Clausen, Alan J. Gow · Frontiers in Psychology | 4 Oct 2017 | 951 |
Citations are OpenAlex's own counts, from its 2026-09-23 snapshot, so the ranking can differ from Google Scholar or Web of Science. A paper is listed for a field when OpenAlex files it under one of the field's topics; retracted papers and papers whose citation count cannot be traced to citing works are left out, and a preprint and the article it became are shown once. Release dates are OpenAlex's: where a source gave only a month or a year, that is what is shown. How the lists are chosen.