Topic · E-Government and Public Services
Most cited papers in E-Government and Public Services
What are the most cited papers in E-Government and Public Services?
The most cited paper in E-Government and Public Services is "Collaborative Governance in Theory and Practice" (Christopher Ansell, Alison L. Gash, 2007), with 8,068 citations. Next come "The Ethnography of Infrastructure" (4,347) and "An Integrative Framework for Collaborative Governance" (3,544).
Showing 50 of 100 papers. Every paper with more than 597 citations is listed.
| # | Paper | ||
|---|---|---|---|
| 1 | Collaborative Governance in Theory and Practice Christopher Ansell, Alison L. Gash · Journal of Public Administration Research and Theory | 13 Nov 2007 | 8,068 |
| 2 | The Ethnography of Infrastructure Susan Leigh Star · American Behavioral Scientist | Nov 1999 | 4,347 |
| 3 | An Integrative Framework for Collaborative Governance Kirk Emerson, Tina Nabatchi, Stephen Balogh · Journal of Public Administration Research and Theory | 2 May 2011 | 3,544 |
| 4 | Conceptualizing smart city with dimensions of technology, people, and institutions Taewoo Nam, Theresa A. Pardo | 12 Jun 2011 | 2,795 |
| 5 | New Public Management Is Dead--Long Live Digital-Era Governance Patrick Dunleavy · Journal of Public Administration Research and Theory | 8 Sep 2005 | 2,571 |
| 6 | Understanding Smart Cities: An Integrative Framework Hafedh Chourabi, Taewoo Nam, Shawn Walker et al. | 2012 | 2,544 |
| 7 | Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 Viswanath Venkatesh, Susan A. Brown, Hillol Bala · MIS Quarterly | Mar 2013 | 2,367 |
| 8 | Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies John Carlo Bertot, Paul T. Jaeger, Justin M. Grimes · Government Information Quarterly | 28 Apr 2010 | 2,292 |
| 9 | The utilization of e‐government services: citizen trust, innovation and acceptance factors* Lemuria D. Carter, France Bélanger · Information Systems Journal | 2005 | 2,200 |
| 10 | Benefits, Adoption Barriers and Myths of Open Data and Open Government Marijn Janssen, Yannis K. Charalabidis, Anneke Zuiderwijk · Information Systems Management | Sep 2012 | 2,037 |
| 11 | Defining digital transformation: Results from expert interviews Ines A. Mergel, Noella Edelmann, Nathalie Haug · Government Information Quarterly | 25 Jun 2019 | 1,866 |
| 12 | Organizational Innovation and Performance: The Problem of "Organizational Lag" Fariborz Damanpour, William M. Evan · Administrative Science Quarterly | Sep 1984 | 1,784 |
| 13 | How to perform and report an impactful analysis using partial least squares: Guidelines for confirmatory and explanatory IS research Jose Benitez, Jörg Henseler, Ana Castillo et al. · Information & Management | 23 May 2019 | 1,758 |
| 14 | Governing the smart city: a review of the literature on smart urban governance Albert Jacob Meijer, Manuel Pedro Rodríguez Bolívar · International Review of Administrative Sciences | 29 Apr 2015 | 1,753 |
| 15 | Infrastructure studies meet platform studies in the age of Google and Facebook Jean‐Christophe Plantin, Carl Lagoze, Paul N Edwards et al. · New Media & Society | 4 Aug 2016 | 1,622 |
| 16 | The Internet, Public Spheres, and Political Communication: Dispersion and Deliberation Peter Dahlgren · Political Communication | Apr 2005 | 1,587 |
| 17 | Reframing public participation: strategies for the 21st century Judith E. Innes, David E. Booher · Planning Theory & Practice | 2004 | 1,575 |
| 18 | Synthesizing the Implementation Literature: The Ambiguity-Conflict Model of Policy Implementation Richard E. Matland · Journal of Public Administration Research and Theory | Apr 1995 | 1,514 |
| 19 | E‐Government and the Transformation of Service Delivery and Citizen Attitudes Darrell M. West · Public Administration Review | 7 Jan 2004 | 1,471 |
| 20 | Reconsidering Political and Popular Understandings of the Digital Divide Neil Selwyn · New Media & Society | 27 May 2004 | 1,435 |
| 21 | Trust and Electronic Government Success: An Empirical Study Thompson S.H. Teo, Shirish Chandra Srivastava, Li Jia Jiang · Journal of Management Information Systems | Dec 2008 | 1,402 |
| 22 | Information Systems and Developing Countries: Failure, Success, and Local Improvisations Richard Heeks · The Information Society | Mar 2002 | 1,382 |
| 23 | Research Commentary —Digital Infrastructures: The Missing IS Research Agenda David A. Tilson, Kalle Lyytinen, Carsten Sørensen · Information Systems Research | 18 Nov 2010 | 1,356 |
| 24 | Social media use and participation: a meta-analysis of current research Shelley Boulianne · Information Communication & Society | 9 Mar 2015 | 1,297 |
| 25 | D ELIBERATIVE D EMOCRATIC T HEORY Simone Chambers · Annual Review of Political Science | 12 Feb 2003 | 1,292 |
| 26 | Big Questions in Public Network Management Research Robert J. Agranoff, Michael D. McGuire · Journal of Public Administration Research and Theory | Jul 2001 | 1,250 |
| 27 | Treating Networks Seriously: Practical and Research-Based Agendas in Public Administration Laurence J. O’Toole · Public Administration Review | 1997 | 1,245 |
| 28 | Putting the Public Back into Governance: The Challenges of Citizen Participation and Its Future Archon Fung · Public Administration Review | 25 Feb 2015 | 1,230 |
| 29 | Trust and risk in e-government adoption France Bélanger, Lemuria D. Carter · The Journal of Strategic Information Systems | 24 Jan 2008 | 1,223 |
| 30 | Linking Citizen Satisfaction with E-Government and Trust in Government Eric W. Welch · Journal of Public Administration Research and Theory | 16 Dec 2004 | 1,217 |
| 31 | Grounded Theory in Practice Jorge Tiago Martins, Miguel Baptista Nunes, Maram Alajamy et al. · IGI Global eBooks | 2013 | 1,193 |
| 32 | Reinventing Local Governments and the E‐Government Initiative Alfred Tat‐Kei Ho · Public Administration Review | 2002 | 1,171 |
| 33 | E – Government for Developing Countries: Opportunities and Challenges Valentina Ndou · The Electronic Journal of Information Systems in Developing Countries | Jun 2004 | 1,095 |
| 34 | Rural development in the digital age: A systematic literature review on unequal ICT availability, adoption, and use in rural areas Koen Salemink, Dirk Strijker, Gary Bosworth · Journal of Rural Studies | 26 Sep 2015 | 1,086 |
| 35 | The Effects of E‐Government on Trust and Confidence in Government Caroline J. Tolbert, Karen Mossberger · Public Administration Review | May 2006 | 1,082 |
| 36 | Enacting Integrated Information Technology: A Human Agency Perspective Marie‐Claude Boudreau, Daniel Robey · Organization Science | Feb 2005 | 1,069 |
| 37 | E-government research: Reviewing the literature, limitations, and ways forward Mete Yıldız · Government Information Quarterly | 24 Mar 2007 | 1,025 |
| 38 | Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice Richard Heeks, Savita Bailur · Government Information Quarterly | 18 Aug 2006 | 1,012 |
| 39 | Deliberative Democratic Theory and Empirical Political Science Dennis Frank Thompson · Annual Review of Political Science | 21 May 2008 | 987 |
| 40 | Collaborative Planning in Perspective Patsy Healey · Planning Theory | Jul 2003 | 986 |
| 41 | Social network analysis: An approach and technique for the study of information exchange Caroline Haythornthwaite · Library & Information Science Research | Sep 1996 | 984 |
| 42 | The New Governance: Practices and Processes for Stakeholder and Citizen Participation in the Work of Government Lisa Blomgren Bingham, Tina Nabatchi, Rosemary O’Leary · Public Administration Review | Sep 2005 | 964 |
| 43 | E-government success factors: Mapping practical tools to theoretical foundations J. Ramón Gil-García, Theresa A. Pardo · Government Information Quarterly | 2005 | 954 |
| 44 | The public value of E-Government – A literature review Jean Damascene Twizeyimana, Annika Andersson · Government Information Quarterly | 14 Feb 2019 | 947 |
| 45 | From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control Mark Bovens, S. Zouridis · Public Administration Review | 2002 | 942 |
| 46 | Collaborative Public Management: Assessing What We Know and How We Know It Michael D. McGuire · Public Administration Review | 9 Nov 2006 | 941 |
| 47 | Mapping the challenges of Artificial Intelligence in the public sector: Evidence from public healthcare Tara Qian Sun, Rony Medaglia · Government Information Quarterly | 9 Oct 2018 | 932 |
| 48 | Enhancing Collaborative Innovation in the Public Sector Eva Sørensen, Jacob Torfing · Administration & Society | 7 Sep 2011 | 930 |
| 49 | Characteristics of Innovation and Innovation Adoption in Public Organizations: Assessing the Role of Managers Fariborz Damanpour, Martin Schneider · Journal of Public Administration Research and Theory | 7 Nov 2008 | 929 |
| 50 | A systematic review of open government data initiatives Judie Attard, Fabrizio Orlandi, Simon Scerri et al. · Government Information Quarterly | 30 Aug 2015 | 922 |
Citations are OpenAlex's own counts, from its 2026-09-23 snapshot, so the ranking can differ from Google Scholar or Web of Science. A paper is listed for a field when OpenAlex files it under one of the field's topics; retracted papers and papers whose citation count cannot be traced to citing works are left out, and a preprint and the article it became are shown once. Release dates are OpenAlex's: where a source gave only a month or a year, that is what is shown. How the lists are chosen.