Most cited papers in Healthcare Quality and Satisfaction
What are the most cited papers in Healthcare Quality and Satisfaction?
The most cited paper in Healthcare Quality and Satisfaction is "JOB SATISFACTION, A LITERATURE REVIEW" (Brikend Aziri, 2011), with 781 citations. Next come "Indonesia dalam Menghadapi Pandemi Covid-19" (419) and "The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality – Patient Trust Relationship" (265).
Showing 50 of 100 papers. Every paper with more than 62 citations is listed.
| # | Paper | ||
|---|---|---|---|
| 1 | JOB SATISFACTION, A LITERATURE REVIEW Brikend Aziri · RePEc: Research Papers in Economics | Dec 2011 | 781 |
| 2 | Indonesia dalam Menghadapi Pandemi Covid-19 Ririn Noviyanti Putri · Jurnal Ilmiah Universitas Batanghari Jambi | Jul 2020 | 419 |
| 3 | The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality – Patient Trust Relationship Laith Alrubaiee, Feras Alkaa'ida · International Journal of Marketing Studies | 21 Jan 2011 | 265 |
| 4 | Assessment of nurse–patient communication and patient satisfaction from nursing care Mojgan Lotfi, Vahid Zamanzadeh, Leila Valizadeh et al. · Nursing Open | 26 Jun 2019 | 218 |
| 5 | KEBIJAKAN PEMERINTAH DALAM PENANGANAN PANDEMI COVID-19 Darmin Tuwu · Journal Publicuho | 3 Jul 2020 | 212 |
| 6 | Empowerment, job satisfaction and organizational commitment: a comparative analysis of nurses working in Malaysia and England Nora Ahmad, Nelson Ositadimma Oranye · Journal of Nursing Management | 12 Jul 2010 | 211 |
| 7 | Assessment of Clients’ Satisfaction with Health Service Deliveries at Jimma University Specialized Hospital F Assefa, A Mosse, Yohannes Michael · Ethiopian Journal of Health Sciences | 26 Aug 2011 | 191 |
| 8 | Pandemik COVID-19: Analisis Perencanaan Pemerintah dan Masyarakat dalam Berbagai Upaya Pencegahan Idah Wahidah, Raihan Athallah, Nur Fitria Salsabila Hartono et al. · Jurnal Manajemen dan Organisasi | 31 Dec 2020 | 163 |
| 9 | Level of Patient Satisfaction with Inpatient Services and Its Determinants: A Study of a Specialized Hospital in Ethiopia Nebsu Asamrew, Abduilhafiz Assen Endris, Musse Tadesse · Journal of Environmental and Public Health | 13 Aug 2020 | 162 |
| 10 | PENGETAHUAN DAN SIKAP MAHASISWA KESEHATAN TENTANG PENCEGAHAN COVID-19 DI INDONESIA Sukesih Sukesih, Usman Usman, Setia Budi et al. · Jurnal Ilmu Keperawatan dan Kebidanan | 9 Sep 2020 | 158 |
| 11 | Hubungan Karakteristik Individu dengan Pengetahuan tentang Pencegahan Coronavirus Disease 2019 pada Masyarakat di Kalimantan Selatan Anggun Wulandari, Fauzie Rahman, Nita Pujianti et al. · Jurnal Kesehatan Masyarakat Indonesia | 30 May 2020 | 150 |
| 12 | MANAJEMEN MUTU PELAYANAN KESEHATAN Rizanda Machmud · Jurnal Kesehatan Masyarakat Andalas | Mar 2008 | 142 |
| 13 | Measuring patient's satisfaction of healthcare services in the UAE hospitals: Using SERVQUAL Hamda S. Al-Neyadi, Salam Abdallah, Mohsin Malik · International Journal of Healthcare Management | 16 Dec 2016 | 136 |
| 14 | Determinants of patient loyalty to healthcare providers: An integrative review Weijiao Zhou, Qiaoqin Wan, Congying Liu et al. · International Journal for Quality in Health Care | 15 May 2017 | 135 |
| 15 | Healthcare quality and moderators of patient satisfaction: testing for causality Masood Abdulla Badri, Samaa Taher Attia, Abdulla M. Ustadi · International Journal of Health Care Quality Assurance | 12 Jun 2009 | 131 |
| 16 | Hubungan Merokok dengan Kejadian Hipertensi pada Laki-Laki Usia 35-65 Tahun di Kota Padang Yashinta Octavian Gita Setyanda, Delmi Sulastri, Yuniar Lestari · Jurnal Kesehatan Andalas | May 2015 | 125 |
| 17 | level of community compliance in implementing health protocols to prevent the spread of COVID-19 Ida Bagus Maha Gandamayu, Ni Wayan Sukma Antari, Ida Ayu Suptika Strisanti · International journal of health & medical sciences | 7 Jun 2022 | 120 |
| 18 | Surgical Patient Satisfaction as an Outcome of Nurses’ Caring Behaviors: A Descriptive and Correlational Study in Six European Countries Alvisa Palese, Marco Tomietto, Riitta Suhonen et al. · Journal of Nursing Scholarship | 13 Sep 2011 | 120 |
| 19 | Nursing care activities based on documentation Mira Asmirajanti, Achir Yani S. Hamid, Rr. Tutik Sri Hariyati · BMC Nursing | Aug 2019 | 116 |
| 20 | An Empirical Study of the Impact of Service Quality on Patient Satisfaction in Private Hospitals, Iran Ehsan Zarei, Abbas Daneshkohan, Behrooz Pouragha et al. · Global Journal of Health Science | 29 Jul 2014 | 114 |
| 21 | Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector Selim Ahmed, Kazi Md. Tarique, Ishtiaque Arif · International Journal of Health Care Quality Assurance | 27 Apr 2017 | 108 |
| 22 | Strategic hospital services quality analysis in Indonesia Putu Wuri Handayani, Achmad Nizar Hidayanto, Puspa Indahati Sandhyaduhita et al. · Expert Systems with Applications | 10 Dec 2014 | 107 |
| 23 | ANALISIS GEJALA KLINIS DAN PENINGKATAN KEKEBALAN TUBUH UNTUK MENCEGAH PENYAKIT COVID-19 Lia Amalia, Irwan Irwan, Febriani Hiola · Jambura Journal of Health Sciences and Research | 19 Jul 2020 | 102 |
| 24 | Factors Influencing Motivation and Work Engagement of Healthcare Professionals Dimitris Charalambos Karaferis, Vassilis Homer Aletras, Maria Raikou et al. · Materia Socio Medica | 2022 | 100 |
| 25 | PENGARUH PENGETAHUAN, SIKAP DAN DUKUNGAN KELUARGA TERHADAP DIET HIPERTENSI DI DESA HULU KECAMATAN PANCUR BATU TAHUN 2016 Universitas Sumatera Utara, Almina Rospitaria Tarigan, Zulhaida Lubis et al. · Jurnal Kesehatan | 10 Jun 2018 | 99 |
| 26 | Patient satisfaction with nursing care in Jordan MOHAMMAD ABEDRABO ALHUSBAN, RAEDA FAWZI ABUALRUB · Journal of Nursing Management | 18 Nov 2008 | 98 |
| 27 | Antiasthmatic activity of Moringa oleifera Lam: A clinical study Anita A. Mehta, Babita Agrawal · Indian Journal of Pharmacology | 2008 | 95 |
| 28 | Motivation of health workers and associated factors in public hospitals of West Amhara, Northwest Ethiopia Zemichael Weldegebriel, Yohannes Ejigu, Fitsum Weldegebreal et al. · Patient Preference and Adherence | Feb 2016 | 94 |
| 29 | Patients' Satisfaction with Primary Health Care Centers' Services , Majmaah , Kingdom of Saudi of Saudi Arabia Elsadig Yousif Mohamed, Waqas Sami, Abdullah Falah Alotaibi · International Journal of Health Sciences | Jun 2015 | 94 |
| 30 | Optimalisasi Peran Keluarga Dalam Menghadapi Persoalan Covid-19: Sebuah Kajian Literatur I Gusti Ngurah Santika · Jurnal Ilmiah Ilmu Sosial | 18 Dec 2020 | 93 |
| 31 | HUBUNGAN PENGETAHUAN DAN SIKAP TERHADAP PERILAKU CUCI TANGAN PADA MASYARAKAT KELURAHAN PEGIRIAN Audria Octa · Jurnal PROMKES | 20 Aug 2019 | 92 |
| 32 | ANALISIS FAKTOR OPTIMALISASI GOLDEN AGE ANAK USIA DINI STUDI KASUS DI KOTA CILEGON Dyah Lintang Trenggonowati, Kulsum Kulsum · Journal Industrial Servicess | Oct 2018 | 92 |
| 33 | Masalah Pelayanan Publik di Indonesia Dalam Perspektif Administrasi Publik Abdul Mahsyar · Otoritas Jurnal Ilmu Pemerintahan | 14 Oct 2011 | 91 |
| 34 | Waktu Tunggu Pelayanan Rawat Jalan dengan Kepuasan Pasien Terhadap Pelayanan di Rawat Jalan RSUD Kabupaten Indramayu Nur Laeliyah, Heru Subekti · Jurnal Kesehatan Vokasional | 17 Aug 2017 | 90 |
| 35 | The Mediating Role of Shared Decision-Making in the Effect of the Patient–Physician Relationship on Compliance With Treatment Serkan Deniz, Mahmut Akbolat, Mesut Çimen et al. · Journal of Patient Experience | 2021 | 89 |
| 36 | Public Knowledge about Covid-19 and Public Behavior During the Covid-19 Pandemic Ni Putu Emy Darma Yanti, I Made Arie Dharma Putra Nugraha, Gede Adi Wisnawa et al. · Jurnal Keperawatan Jiwa | 7 Sep 2020 | 89 |
| 37 | Uji Validitas dan Reliabilitas Instrumen Penelitian Tingkat Pengetahuan dan Sikap Mahasiswa terhadap Pemilihan Suplemen Kesehatan dalam Menghadapi Covid-19 Heny Puspasari, Weni Puspita · Jurnal Kesehatan | 30 Apr 2022 | 88 |
| 38 | Organizational Silence Among Nurses: The Impact on Organizational Cynicism and Intention to Leave Work Esra Çaylak, Serap Altuntaş · Journal of Nursing Research | 19 Mar 2016 | 88 |
| 39 | Faktor Faktor yang Mempengaruhi Ketidaklengkapan Rekam Medis Pasien pada Rumah Sakit di Indonesia Made Karma Maha Wirajaya, Novita Nuraini · Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) | 4 Oct 2019 | 87 |
| 40 | What Factors Affect Patient Satisfaction in Public Sector Hospitals: Evidence from an Emerging Economy Abid Hussain, Muhammad Safdar Sial, Sardar Muhammad Usman et al. · International Journal of Environmental Research and Public Health | 19 Mar 2019 | 86 |
| 41 | Urban and Rural Disparities in Hospital Utilization among Indonesian Adults Agung Dwi Laksono, Ratna Dwi Wulandari, Oedojo Soedirham · Iranian Journal of Public Health | 8 May 2019 | 86 |
| 42 | Service quality in public and private hospitals: A comparative study on patient satisfaction Kwame Owusu Kwateng, Rita Lumor, Florence Ofosuaa Acheampong · International Journal of Healthcare Management | 26 Oct 2017 | 84 |
| 43 | Perceived barriers on mental health services by the family of patients with mental illness Rr Dian Tristiana, Ah Yusuf, Rizki Fitryasari et al. · International Journal of Nursing Sciences | 15 Dec 2017 | 83 |
| 44 | Pengaruh Disiplin Kerja Terhadap Kinerja Pegawai Di Biro Pelayanan Sosial Dasar Sekretariat Daerah Provinsi Jawa Barat Astadi Pangarso, Putri Susanti · Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management | 29 Nov 2016 | 83 |
| 45 | Leadership styles’ influence on the quality of nursing care Aladeen Alloubani, Laila Akhu‐Zaheya, Ibrahim Mubarak Abdelhafiz et al. · International Journal of Health Care Quality Assurance | 20 May 2019 | 82 |
| 46 | Kepuasan Pasien Terhadap Kualitas Pelayanan di Tempat Pendaftaran Pasien Rawat Jalan Puskesmas Kretek Bantul Yogyakarta Wahyu Kuntoro, Wahyudi Istiono · Jurnal Kesehatan Vokasional | 15 Nov 2017 | 82 |
| 47 | Motivation or demotivation of health workers providing maternal health services in rural areas in Vietnam: findings from a mixed-methods study Nguyễn Thị Hoài Thu, Andrew Wilson, Fiona McDonald · Human Resources for Health | Dec 2015 | 82 |
| 48 | Measuring patients' satisfaction with pharmaceutical services at a public hospital in Qatar Imran F Khudair, Syed Asif Raza · International Journal of Health Care Quality Assurance | 7 Jun 2013 | 82 |
| 49 | Effects of nurses’ individual, professional and work environment characteristics on job performance Seda Sarıköse, Nilgün Göktepe · Journal of Clinical Nursing | 20 Jun 2021 | 81 |
| 50 | Hubungan Jenis Kelamin dengan Intensitas Hipertensi pada Lansia di Wilayah Kerja Puskesmas Lakbok Kabupaten Ciamis Jajuk Kusumawaty, Nur Kholis Hidayat, Eko Ginanjar · DOAJ (DOAJ: Directory of Open Access Journals) | Jul 2016 | 81 |
Citations are OpenAlex's own counts, from its 2026-09-23 snapshot, so the ranking can differ from Google Scholar or Web of Science. A paper is listed for a field when OpenAlex files it under one of the field's topics; retracted papers and papers whose citation count cannot be traced to citing works are left out, and a preprint and the article it became are shown once. Release dates are OpenAlex's: where a source gave only a month or a year, that is what is shown. How the lists are chosen.