Most cited papers in Patient Satisfaction in Healthcare
What are the most cited papers in Patient Satisfaction in Healthcare?
The most cited paper in Patient Satisfaction in Healthcare is "Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines" (Françis Guillemin, Claire Bombardier, Dorcas Beaton, 1993), with 6,156 citations. Next come "The quality of care. How can it be assessed?" (5,964) and "External review and validation of the Swedish national inpatient register" (5,148).
Showing 50 of 100 papers. Every paper with more than 934 citations is listed.
| # | Paper | ||
|---|---|---|---|
| 1 | Cross-cultural adaptation of health-related quality of life measures: Literature review and proposed guidelines Françis Guillemin, Claire Bombardier, Dorcas Beaton · Journal of Clinical Epidemiology | Dec 1993 | 6,156 |
| 2 | The quality of care. How can it be assessed? Avedis Donabedian · JAMA | 23 Sep 1988 | 5,964 |
| 3 | External review and validation of the Swedish national inpatient register Jonas Filip Ludvigsson, Eva Andersson, Anders Ekbom et al. · BMC Public Health | 9 Jun 2011 | 5,148 |
| 4 | Validating the SF-36 health survey questionnaire: new outcome measure for primary care. John Brazier, Robert Anthony Harper, Nev Jones et al. · BMJ | 18 Jul 1992 | 4,733 |
| 5 | Shared Decision Making: A Model for Clinical Practice Glyn Jones Elwyn, Dominick L. Frosch, Richard Thomson et al. · Journal of General Internal Medicine | 22 May 2012 | 4,461 |
| 6 | Acceptability of healthcare interventions: an overview of reviews and development of a theoretical framework Mandeep Sekhon, Martin Cartwright, Jill Francis · BMC Health Services Research | 25 Jan 2017 | 4,238 |
| 7 | Effective physician-patient communication and health outcomes: a review. Moira Stewart · PubMed | May 1995 | 4,077 |
| 8 | The Danish National Patient Register Elsebeth Lynge, Jakob Lynge Sandegaard, Matejka Rebolj · Scandinavian Journal of Public Health | Jul 2011 | 4,033 |
| 9 | The Concept of Access Roy Penchansky, James W. Thomas · Medical Care | Feb 1981 | 3,485 |
| 10 | Assessment of client/patient satisfaction: Development of a general scale Daniel L. Larsen, C. Clifford Attkisson, William A. Hargreaves et al. · Evaluation and Program Planning | 1979 | 2,982 |
| 11 | Development of the Patient Activation Measure (PAM): Conceptualizing and Measuring Activation in Patients and Consumers Judith H. Hibbard, Jean Stockard, Eldon R. Mahoney et al. · Health Services Research | 28 Jun 2004 | 2,885 |
| 12 | Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing | 1994 | 2,861 |
| 13 | Derivation and validation of a short‐form oral health impact profile Gary Douglas Slade · Community Dentistry And Oral Epidemiology | Aug 1997 | 2,753 |
| 14 | Patient Satisfaction after Total Knee Arthroplasty: Who is Satisfied and Who is Not? Robert B. Bourne, Bert M. Chesworth, Aileen M. Davis et al. · Clinical Orthopaedics and Related Research | 21 Oct 2009 | 2,610 |
| 15 | A 4-item measure of depression and anxiety: Validation and standardization of the Patient Health Questionnaire-4 (PHQ-4) in the general population Bernd Löwe, Inka Wahl, Matthias Rose et al. · Journal of Affective Disorders | 18 Jul 2009 | 2,586 |
| 16 | A systematic review of evidence on the links between patient experience and clinical safety and effectiveness Cathal Doyle, Laura Lennox, Derek Bell · BMJ Open | 2013 | 2,498 |
| 17 | The impact of patient-centered care on outcomes. Moira Stewart, Judith Belle Brown, ALLAN P. DONNER et al. · PubMed | Sep 2000 | 2,497 |
| 18 | A Consensus-Based Checklist for Reporting of Survey Studies (CROSS) Akash Sharma et al. · Journal of General Internal Medicine | 22 Apr 2021 | 2,321 |
| 19 | Characteristics of Qualitative Descriptive Studies: A Systematic Review Hyejin Kim, Justine S. Sefcik, Christine K. Bradway · Research in Nursing & Health | 30 Sep 2016 | 2,317 |
| 20 | Quality of Life and Satisfaction with Outcome among Prostate-Cancer Survivors Martin George Sanda, Rodney L. Dunn, Jeff M. Michalski et al. · New England Journal of Medicine | 19 Mar 2008 | 2,279 |
| 21 | National Hospital Ambulatory Medical Care Survey: 1994 emergency department summary. Stussman Bj · PubMed | 17 May 1996 | 2,231 |
| 22 | Good practice in the conduct and reporting of survey research Kristen D. Kelley · International Journal for Quality in Health Care | May 2003 | 2,212 |
| 23 | Using and Reporting the Delphi Method for Selecting Healthcare Quality Indicators: A Systematic Review Rym Boulkedid, Hendy Abdoul, Marine Loustau et al. · PLoS ONE | 9 Jun 2011 | 2,133 |
| 24 | Response rates to mail surveys published in medical journals David A. Asch, M. Kathryn Jedrziewski, Nicholas A. Christakis · Journal of Clinical Epidemiology | Oct 1997 | 2,131 |
| 25 | A Critical Appraisal of the Quality of Quality-of-Life Measurements Thomas M. Gill · JAMA | 24 Aug 1994 | 2,112 |
| 26 | Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States Linda H. Aiken, Walter Sermeus, Koen Van den Heede et al. · BMJ | 20 Mar 2012 | 2,075 |
| 27 | Assessing the Effects of Physician-Patient Interactions on the Outcomes of Chronic Disease Sherrie H. Kaplan, Sheldon Greenfield, John E. Ware · Medical Care | Mar 1989 | 2,069 |
| 28 | The Values and Value of Patient-Centered Care Ronald M. Epstein, Richard Lewis Street · The Annals of Family Medicine | Mar 2011 | 1,980 |
| 29 | Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn Valarie A. Zeithaml · Journal of the Academy of Marketing Science | 2000 | 1,930 |
| 30 | Patient And Family Engagement: A Framework For Understanding The Elements And Developing Interventions And Policies Kristin L. Carman, Pam Dardess, Maureen E. Maurer et al. · Health Affairs | Feb 2013 | 1,824 |
| 31 | The Comprehensive Complication Index Ksenija Slankamenac, Rolf Graf, Jeffrey Stewart Barkun et al. · Annals of Surgery | 31 May 2013 | 1,789 |
| 32 | Patient satisfaction: A review of issues and concepts John Sitzia, Neil Wood · Social Science & Medicine | Dec 1997 | 1,694 |
| 33 | Telehealth transformation: COVID-19 and the rise of virtual care Jedrek Wosik, Marat Fudim, Blake Cameron et al. · Journal of the American Medical Informatics Association | 17 Apr 2020 | 1,661 |
| 34 | Physician wellness: a missing quality indicator Jean Elizabeth Wallace, Jane B Lemaire, William Amin Ghali · The Lancet | Nov 2009 | 1,625 |
| 35 | Design and Implementation Content Validity Study: Development of an instrument for measuring Patient-Centered Communication Vahid Zamanzadeh, Akram Ghahramanian, Maryam Rassouli et al. · Journal of Caring Sciences | Jun 2015 | 1,583 |
| 36 | The effect of patient race and socio-economic status on physicians' perceptions of patients Michelle van Ryn, Jane K. Burke-Miller · Social Science & Medicine | Mar 2000 | 1,526 |
| 37 | Developing questionnaires for educational research: AMEE Guide No. 87 Anthony R. Artino, Jeffrey S. La Rochelle, Kent J. DeZee et al. · Medical Teacher | 24 Mar 2014 | 1,514 |
| 38 | Systematic Review: The Relationship between Clinical Experience and Quality of Health Care Niteesh K. Choudhry, Robert Huntington Fletcher, Stephen B. Soumerai · Annals of Internal Medicine | 15 Feb 2005 | 1,492 |
| 39 | Gender differences in the utilization of health care services. Klea D. Bertakis, Rahman S. Azari, Leah Helms et al. · PubMed | Feb 2000 | 1,486 |
| 40 | Telehealth and patient satisfaction: a systematic review and narrative analysis Clemens Scott Kruse, Nicole Krowski, Blanca Rodríguez et al. · BMJ Open | Aug 2017 | 1,422 |
| 41 | The grounded psychometric development and initial validation of the Health Literacy Questionnaire (HLQ) Richard H. Osborne, Roy W. Batterham, Gerald R. Elsworth et al. · BMC Public Health | 15 Jul 2013 | 1,407 |
| 42 | A guide for the design and conduct of self-administered surveys of clinicians Karen E. A. Burns, Mark Duffett, Michelle E. Kho et al. · Canadian Medical Association Journal | 28 Jul 2008 | 1,394 |
| 43 | Evaluation of methods used for estimating content validity Enas Almanasreh, Rebekah Jane Moles, Timothy Frank Chen · Research in Social and Administrative Pharmacy | 27 Mar 2018 | 1,392 |
| 44 | Engaging patients to improve quality of care: a systematic review Yvonne Bombard, G. Ross Baker, Elaina Orlando et al. · Implementation Science | 20 Jul 2018 | 1,380 |
| 45 | Assessment of patient satisfaction in activities of daily living using a modified stanford health assessment questionnaire Theodore Pincus, Jane A. Summey, Salvatore A. Soraci et al. · Arthritis & Rheumatism | Nov 1983 | 1,344 |
| 46 | Measuring health literacy in populations: illuminating the design and development process of the European Health Literacy Survey Questionnaire (HLS-EU-Q) Kristine Sørensen, Stephan Van den Broucke, Jürgen M. Pelikan et al. · BMC Public Health | 10 Oct 2013 | 1,313 |
| 47 | Response Rates and Responsiveness for Surveys, Standards, and the Journal Jack E. Fincham · American Journal of Pharmaceutical Education | Sep 2008 | 1,312 |
| 48 | Toward Robust Information: Data Quality and Inter-Rater Reliability in the American College of Surgeons National Surgical Quality Improvement Program Mira Shiloach, Stanley K. Frencher, Janet E. Steeger et al. · Journal of the American College of Surgeons | 24 Nov 2009 | 1,307 |
| 49 | The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature Rosemary A. Crow, Heather Gage, S Hampson et al. · Health Technology Assessment | 2002 | 1,284 |
| 50 | Knowledge is not power for patients: A systematic review and thematic synthesis of patient-reported barriers and facilitators to shared decision making Natalie Joseph‐Williams, Glyn Jones Elwyn, Adrian Edwards · Patient Education and Counseling | 9 Nov 2013 | 1,277 |
Citations are OpenAlex's own counts, from its 2026-09-23 snapshot, so the ranking can differ from Google Scholar or Web of Science. A paper is listed for a field when OpenAlex files it under one of the field's topics; retracted papers and papers whose citation count cannot be traced to citing works are left out, and a preprint and the article it became are shown once. Release dates are OpenAlex's: where a source gave only a month or a year, that is what is shown. How the lists are chosen.