Topic · AI in Service Interactions
Most cited papers in AI in Service Interactions
What are the most cited papers in AI in Service Interactions?
The most cited paper in AI in Service Interactions is "An Experiment in Linguistic Synthesis with a Fuzzy Logic Controller" (Ebrahim H. Mamdani, S. ASSILIAN, 1999), with 5,630 citations. Next come "Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy" (4,365) and "Artificial Intelligence in Education: A Review" (3,945).
Showing 50 of 100 papers. Every paper with more than 649 citations is listed.
| # | Paper | ||
|---|---|---|---|
| 1 | An Experiment in Linguistic Synthesis with a Fuzzy Logic Controller Ebrahim H. Mamdani, S. ASSILIAN · International Journal of Human-Computer Studies | Aug 1999 | 5,630 |
| 2 | Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy Yogesh Kumar Dwivedi et al. · International Journal of Information Management | 11 Mar 2023 | 4,365 |
| 3 | Artificial Intelligence in Education: A Review Lijia Chen, Pingping Chen, Zhijian Lin · IEEE Access | 2020 | 3,945 |
| 4 | Artificial Intelligence in Service Ming‐Hui Huang, Roland T. Rust · Journal of Service Research | 5 Feb 2018 | 3,516 |
| 5 | Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots Christoph Bartneck, Dana Kulić, Elizabeth A. Croft et al. · International Journal of Social Robotics | 19 Nov 2008 | 3,185 |
| 6 | A survey of socially interactive robots Terrence Fong, Illah Nourbakhsh, Kerstin Dautenhahn · Robotics and Autonomous Systems | 28 Feb 2003 | 3,159 |
| 7 | Understanding natural language Terry Winograd · Cognitive Psychology | 1972 | 2,845 |
| 8 | Human Trust in Artificial Intelligence: Review of Empirical Research Ella Glikson, Anita Williams Woolley · Academy of Management Annals | 26 Mar 2020 | 2,748 |
| 9 | How artificial intelligence will change the future of marketing Thomas H. Davenport, Abhijit Ranjan Guha, Dhruv Grewal et al. · Journal of the Academy of Marketing Science | 10 Oct 2019 | 2,735 |
| 10 | Comparing Physician and Artificial Intelligence Chatbot Responses to Patient Questions Posted to a Public Social Media Forum John W. Ayers, Adam Poliak, Mark H. Dredze et al. · JAMA Internal Medicine | 28 Apr 2023 | 2,604 |
| 11 | The structure of ill structured problems Herbert A. Simon · Artificial Intelligence | 1973 | 2,595 |
| 12 | Brave new world: service robots in the frontline Jochen Wirtz, Paul G. Patterson, Werner H. Kunz et al. · Journal of service management | 26 Sep 2018 | 2,258 |
| 13 | Students’ voices on generative AI: perceptions, benefits, and challenges in higher education Cecilia Ka Yuk Chan, Wenjie Hu · International Journal of Educational Technology in Higher Education | 16 Jul 2023 | 2,230 |
| 14 | How Does ChatGPT Perform on the United States Medical Licensing Examination (USMLE)? The Implications of Large Language Models for Medical Education and Knowledge Assessment Aidan Gilson, Conrad W. Safranek, Thomas Yoyan Huang et al. · JMIR Medical Education | 8 Feb 2023 | 2,163 |
| 15 | State-of-the-art in product-service systems Tim S. Baines et al. · Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture | Oct 2007 | 1,966 |
| 16 | What Is the Impact of ChatGPT on Education? A Rapid Review of the Literature Chung Kwan Lo · Education Sciences | 18 Apr 2023 | 1,939 |
| 17 | A strategic framework for artificial intelligence in marketing Ming‐Hui Huang, Roland T. Rust · Journal of the Academy of Marketing Science | 4 Nov 2020 | 1,905 |
| 18 | What if the devil is my guardian angel: ChatGPT as a case study of using chatbots in education Ahmed Tlili, Boulus Shehata, Michael Agyemang Adarkwah et al. · Smart Learning Environments | 22 Feb 2023 | 1,855 |
| 19 | The rise of social bots Emilio Ferrara, Onur Varol, Clayton Davis et al. · Communications of the ACM | 24 Jun 2016 | 1,620 |
| 20 | Social robots for education: A review Tony Belpaeme, James Lowery Kennedy, Aditi Ramachandran et al. · Science Robotics | 15 Aug 2018 | 1,528 |
| 21 | Conversational agents in healthcare: a systematic review Liliana Laranjo, Adam George Dunn, Huong Ly Tong et al. · Journal of the American Medical Informatics Association | 21 May 2018 | 1,435 |
| 22 | The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle Adam G. Waytz, Joy Heafner, Nicholas Epley · Journal of Experimental Social Psychology | 23 Jan 2014 | 1,425 |
| 23 | Consumers acceptance of artificially intelligent (AI) device use in service delivery Doğan Gürsoy, Oscar Hengxuan Chi, Lu Lu et al. · International Journal of Information Management | 9 Apr 2019 | 1,403 |
| 24 | The effects of over-reliance on AI dialogue systems on students' cognitive abilities: a systematic review Chunpeng Zhai, Santoso Wibowo, Lily D. Li · Smart Learning Environments | 18 Jun 2024 | 1,401 |
| 25 | Generative AI Stefan Feuerriegel, Jochen Hartmann, Christian Janiesch et al. · Business & Information Systems Engineering | 12 Sep 2023 | 1,381 |
| 26 | Establishing and maintaining long-term human-computer relationships Timothy Bickmore, Rosalind W. Picard · ACM Transactions on Computer-Human Interaction | Jun 2005 | 1,328 |
| 27 | Domo Arigato Mr. Roboto Jenny van Doorn, Martin Mende, Stephanie M. Noble et al. · Journal of Service Research | 28 Nov 2016 | 1,323 |
| 28 | Understanding perception of algorithmic decisions: Fairness, trust, and emotion in response to algorithmic management Min Kyung Lee · Big Data & Society | 2018 | 1,306 |
| 29 | ChatGPT for Language Teaching and Learning Lucas Kohnke, Benjamin Luke Moorhouse, Di Zou · RELC Journal | 3 Apr 2023 | 1,268 |
| 30 | Assessing Acceptance of Assistive Social Agent Technology by Older Adults: the Almere Model Marcel Heerink, Ben Kröse, Vanessa Evers et al. · International Journal of Social Robotics | 3 Sep 2010 | 1,231 |
| 31 | Socially intelligent robots: dimensions of human–robot interaction Kerstin Dautenhahn · Philosophical Transactions of the Royal Society B Biological Sciences | 13 Feb 2007 | 1,205 |
| 32 | AI-based chatbots in customer service and their effects on user compliance Martin Adam, Michael Wessel, Alexander Benlian · Electronic Markets | 17 Mar 2020 | 1,179 |
| 33 | Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI Markus Blut, Cheng Wang, Nancy V. Wünderlich et al. · Journal of the Academy of Marketing Science | 6 Jan 2021 | 1,164 |
| 34 | Proceedings of the International Joint Conference on Artificial Intelligence (IJCAI 2017) Giovanni Amendola, Francesco Ricca, Mirosław Truszczyński · International Joint Conference on Artificial Intelligence | 2017 | 1,162 |
| 35 | Engaged to a Robot? The Role of AI in Service Ming‐Hui Huang, Roland T. Rust · Journal of Service Research | 21 Feb 2020 | 1,148 |
| 36 | Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions Theo Araujo · Computers in Human Behavior | 29 Mar 2018 | 1,143 |
| 37 | "Like Having a Really Bad PA" Ewa A. Luger, Abigail J. Sellen | 5 May 2016 | 1,141 |
| 38 | Generative AI and the future of education: Ragnarök or reformation? A paradoxical perspective from management educators Weng Marc Lim, Asanka N. Gunasekara, Jessica Leigh Pallant et al. · The International Journal of Management Education | 28 Feb 2023 | 1,124 |
| 39 | Systematic literature review on opportunities, challenges, and future research recommendations of artificial intelligence in education Thomas K.F. Chiu, Qi Xia, Xinyan Zhou et al. · Computers and Education Artificial Intelligence | 19 Dec 2022 | 1,118 |
| 40 | Chatbots: History, technology, and applications Eleni Adamopoulou, Lefteris Moussiades · Machine Learning with Applications | 9 Nov 2020 | 1,091 |
| 41 | Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions Eun Go, S. Shyam Sundar · Computers in Human Behavior | 29 Jan 2019 | 1,085 |
| 42 | Deep Reinforcement Learning for Dialogue Generation Jiwei Li, Will Monroe, Alan Ritter et al. | 2016 | 1,083 |
| 43 | Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review Demetris Vrontis, Michael Christofi, Vijay Edward Pereira et al. · The International Journal of Human Resource Management | 12 Feb 2021 | 1,060 |
| 44 | Toward sociable robots Cynthia Breazeal · Robotics and Autonomous Systems | 28 Feb 2003 | 1,033 |
| 45 | Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases Xueming Luo, Siliang Tong, Zheng Fang et al. · Marketing Science | 20 Sep 2019 | 1,019 |
| 46 | A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism Iis P. Tussyadiah · Annals of Tourism Research | 14 Feb 2020 | 1,015 |
| 47 | What factors contribute to the acceptance of artificial intelligence? A systematic review Sage Kelly, Sherrie-Anne Kaye, Óscar Oviedo-Trespalacios · Telematics and Informatics | 14 Dec 2022 | 1,004 |
| 48 | Conceptual dependency: A theory of natural language understanding Roger C. Schank · Cognitive Psychology | Oct 1972 | 1,004 |
| 49 | Developing and validating a service robot integration willingness scale Lu Lu, Ruiying Cai, Doğan Gürsoy · International Journal of Hospitality Management | 24 Jan 2019 | 999 |
| 50 | An Overview of Chatbot Technology Eleni Adamopoulou, Lefteris Moussiades · IFIP advances in information and communication technology | 2020 | 996 |
Citations are OpenAlex's own counts, from its 2026-09-23 snapshot, so the ranking can differ from Google Scholar or Web of Science. A paper is listed for a field when OpenAlex files it under one of the field's topics; retracted papers and papers whose citation count cannot be traced to citing works are left out, and a preprint and the article it became are shown once. Release dates are OpenAlex's: where a source gave only a month or a year, that is what is shown. How the lists are chosen.