Topic · Artificial Intelligence
AI in Service Interactions
AI in Service Interactions is a research topic within Artificial Intelligence. Science Explorer counts 22k research works in it since 1957. 10.0% of them reached the world's top 10% most cited for their field and year.
This cluster of papers explores the impact of artificial intelligence, service robots, and chatbots on the service industry, focusing on customer experience, hospitality, marketing, voice assistants, human-robot interaction, and technology adoption.
- Artificial Intelligence
- Service Robots
- Chatbots
- Customer Experience
- Hospitality
- Marketing
- Voice Assistants
- Human-Robot Interaction
- Consumer Perception
- Technology Adoption
- Research works
- 22k fractional, since 1957
- In the world top 10%
- 2.2k per year above
- Top-10% rate
- 10.0% share of its works in the world top 10%
- Growth, 2018-21 → 2022-25
- +338% the tick is no change
- Largest producer
United States
25% of the 10 largest, 2022-now
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