Topic · Emotional Labor in Professions
Most cited papers in Emotional Labor in Professions
What are the most cited papers in Emotional Labor in Professions?
The most cited paper in Emotional Labor in Professions is "PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK." (William A. Kahn, 1990), with 9,224 citations. Next come "Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences" (6,887) and "The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work" (3,469).
Showing 50 of 99 papers. Every paper with more than 630 citations is listed.
| # | Paper | ||
|---|---|---|---|
| 1 | PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. William A. Kahn · Academy of Management Journal | Dec 1990 | 9,224 |
| 2 | Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences John P. Meyer, David John Stanley, Lynne Herscovitch et al. · Journal of Vocational Behavior | Aug 2002 | 6,887 |
| 3 | The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work Douglas R. May, Richard L. Gilson, Lynn M. Harter · Journal of Occupational and Organizational Psychology | Mar 2004 | 3,469 |
| 4 | Emotional regulation in the workplace: A new way to conceptualize emotional labor. Alicia A. Grandey · Journal of Occupational Health Psychology | 2000 | 3,249 |
| 5 | The effects of leader and follower emotional intelligence on performance and attitude Chi‐Sum Wong, Kenneth S. Law · The Leadership Quarterly | Jun 2002 | 3,240 |
| 6 | Moral Emotions and Moral Behavior June Price Tangney, Jeff Stuewig, Debra J. Mashek · Annual Review of Psychology | 22 Aug 2006 | 3,233 |
| 7 | Perceived supervisor support: Contributions to perceived organizational support and employee retention. Robert Eisenberger, Florence Stinglhamber, Christian Vandenberghe et al. · Journal of Applied Psychology | Jun 2002 | 2,738 |
| 8 | Provisional Selves: Experimenting with Image and Identity in Professional Adaptation Herminia Ibarra · Administrative Science Quarterly | Dec 1999 | 2,680 |
| 9 | Emotional Labor in Service Roles: The Influence of Identity Blake E. Ashforth, Ronald H. Humphrey · Academy of Management Review | 1993 | 2,564 |
| 10 | Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” Céleste M. Brotheridge, Alicia A. Grandey · Journal of Vocational Behavior | Feb 2002 | 2,361 |
| 11 | Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory James N. Kurtessis, Robert Eisenberger, Michael T. Ford et al. · Journal of Management | 12 Mar 2015 | 2,300 |
| 12 | The Dimensions, Antecedents, and Consequences of Emotional Labor John A. Morris, Daniel Charles Feldman · Academy of Management Review | Oct 1996 | 2,070 |
| 13 | WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. Alicia A. Grandey · Academy of Management Journal | Feb 2003 | 2,033 |
| 14 | Best Practice Recommendations for Designing and Implementing Experimental Vignette Methodology Studies Herman Aguinis, Kyle J. Bradley · Organizational Research Methods | 25 Aug 2014 | 2,021 |
| 15 | INTEGRATING JUSTICE AND SOCIAL EXCHANGE: THE DIFFERING EFFECTS OF FAIR PROCEDURES AND TREATMENT ON WORK RELATIONSHIPS. Suzanne S. Masterson, K. W. Lewis, Barry M. Goldman et al. · Academy of Management Journal | Aug 2000 | 1,994 |
| 16 | Enriching or Depleting? The Dynamics of Engagement in Work and Family Roles Nancy P. Rothbard · Administrative Science Quarterly | Dec 2001 | 1,878 |
| 17 | Organizational Behavior: Affect in the Workplace Arthur P. Brief, Howard M. Weiss · Annual Review of Psychology | Feb 2002 | 1,783 |
| 18 | Mechanisms Linking Work and Family: Clarifying the Relationship Between Work and Family Constructs Jeffrey R. Edwards, Nancy P. Rothbard · Academy of Management Review | 2000 | 1,771 |
| 19 | THE IMPACT OF PSYCHOLOGICAL CONTRACT BREACH ON WORK‐RELATED OUTCOMES: A META‐ANALYSIS Hao Zhao, Sandy J. Wayne, Brian Glibkowski et al. · Personnel Psychology | Sep 2007 | 1,623 |
| 20 | Lack of method variance in self-reported affect and perceptions at work: Reality or artifact? Larry J. Williams, Joseph A. Cote, Michael Ronald Buckley · Journal of Applied Psychology | Jun 1989 | 1,561 |
| 21 | The Experience of Work-Related Stress across Occupations Sheena Joanne Johnson, Cary L. Cooper, Sue Cartwright et al. · Journal of Managerial Psychology | Mar 2005 | 1,546 |
| 22 | Emotion in the Workplace: A Reappraisal Blake E. Ashforth, Ronald H. Humphrey · Human Relations | Feb 1995 | 1,466 |
| 23 | Counterproductive Work Behavior (CWB) in Response to Job Stressors and Organizational Justice: Some Mediator and Moderator Tests for Autonomy and Emotions Suzy Fox, Paul E. Spector, Don Miles · Journal of Vocational Behavior | Dec 2001 | 1,438 |
| 24 | The Conservation of Resources Model Applied to Work–Family Conflict and Strain Alicia A. Grandey, Russell Cropanzano · Journal of Vocational Behavior | Apr 1999 | 1,394 |
| 25 | “How Can You Do It?”: Dirty Work and the Challenge of Constructing a Positive Identity Blake E. Ashforth, Glen E. Kreiner · Academy of Management Review | Jul 1999 | 1,368 |
| 26 | Work Motivation Theory and Research at the Dawn of the Twenty-First Century Gary P. Latham, Craig C. Pinder · Annual Review of Psychology | 2 Nov 2004 | 1,361 |
| 27 | MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH. Rosemary Batt · Academy of Management Journal | Jun 2002 | 1,361 |
| 28 | Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Lynn M. Shore, Sandy J. Wayne · Journal of Applied Psychology | Oct 1993 | 1,359 |
| 29 | An Appraisal Perspective of Teacher Burnout: Examining the Emotional Work of Teachers Mei‐Lin Chang · Educational Psychology Review | 29 Jun 2009 | 1,350 |
| 30 | The dimensionality and antecedents of emotional labor strategies James M. Diefendorff, Meredith H. Croyle, Robin H. Gosserand · Journal of Vocational Behavior | 13 May 2004 | 1,329 |
| 31 | SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. S. Douglas Pugh · Academy of Management Journal | Oct 2001 | 1,325 |
| 32 | On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Ute Regina Hulsheger, Anna F. Schewe · Journal of Occupational Health Psychology | Jul 2011 | 1,257 |
| 33 | Development and validation of the Emotional Labour Scale Céleste M. Brotheridge, Raymond T. Lee · Journal of Occupational and Organizational Psychology | Sep 2003 | 1,254 |
| 34 | Emotion work and psychological well-being Dieter Zapf · Human Resource Management Review | Jun 2002 | 1,230 |
| 35 | The Concept of Employability Ronald William McQuaid, Colin Lindsay · Urban Studies | Feb 2005 | 1,216 |
| 36 | ROLE DEFINITIONS AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE IMPORTANCE OF THE EMPLOYEE'S PERSPECTIVE. E. W. Morrison · Academy of Management Journal | Dec 1994 | 1,193 |
| 37 | To Be Fully There: Psychological Presence at Work William A. Kahn · Human Relations | Apr 1992 | 1,190 |
| 38 | The psychological structure of pride: A tale of two facets. Jessica L. Tracy, Richard W. Robins · Journal of Personality and Social Psychology | 2007 | 1,109 |
| 39 | Balancing Borders and Bridges: Negotiating the Work-Home Interface via Boundary Work Tactics Glen E. Kreiner, Elaine Cahalan Hollensbe, Mathew Laurence Sheep · Academy of Management Journal | Aug 2009 | 1,107 |
| 40 | Emotional Balancing of Organizational Continuity and Radical Change: The Contribution of Middle Managers Quy Nguyen Huy · Administrative Science Quarterly | Mar 2002 | 1,101 |
| 41 | A meta-analysis of relations between person–organization fit and work attitudes Michelle Lynn Verquer, Terry A. Beehr, Stephen H. Wagner · Journal of Vocational Behavior | 4 Apr 2003 | 1,091 |
| 42 | Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects Steven P. Brown, Robert A. Peterson · Journal of Marketing Research | Feb 1993 | 1,076 |
| 43 | Are shame, guilt, and embarrassment distinct emotions? June Price Tangney, Rowland S. Miller, Laura Flicker et al. · Journal of Personality and Social Psychology | 1996 | 1,045 |
| 44 | The Affective Consequences of Service Work Amy Wharton · Work and Occupations | May 1993 | 991 |
| 45 | Consequences Of The Psychological Contract For The Employment Relationship: A Large Scale Survey* Jackie Coyle‐Shapiro, Ian Kessler · Journal of Management Studies | Nov 2000 | 991 |
| 46 | Perceived organizational support and psychological contracts: a theoretical integration Justin Aselage, Robert Eisenberger · Journal of Organizational Behavior | Aug 2003 | 984 |
| 47 | Personal and Role-Related Factors in the Development of Organizational Commitment Lawrence G. Hrebiniak, Joseph A. Alutto · Administrative Science Quarterly | Dec 1972 | 969 |
| 48 | Dual processes at work in a call centre: An application of the job demands – resources model Arnold B. Bakker, Evangelia Demerouti, Wilmar B. Schaufeli · European Journal of Work and Organizational Psychology | Dec 2003 | 961 |
| 49 | Burnout and engagement at work as a function of demands and control Evangelia Demerouti, Arnold B. Bakker, Jan de Jonge et al. · Scandinavian Journal of Work Environment & Health | Aug 2001 | 955 |
| 50 | The customer is not always right: customer aggression and emotion regulation of service employees Alicia A. Grandey, David N. Dickter, Hock‐Peng Sin · Journal of Organizational Behavior | 30 Mar 2004 | 939 |
Citations are OpenAlex's own counts, from its 2026-09-23 snapshot, so the ranking can differ from Google Scholar or Web of Science. A paper is listed for a field when OpenAlex files it under one of the field's topics; retracted papers and papers whose citation count cannot be traced to citing works are left out, and a preprint and the article it became are shown once. Release dates are OpenAlex's: where a source gave only a month or a year, that is what is shown. How the lists are chosen.