Emotional Labor in Professions

Emotional Labor in Professions is a research topic within Sociology and Political Science. Science Explorer counts 7.7k research works in it since 1950. 10.4% of them reached the world's top 10% most cited for their field and year.

This cluster of papers explores the concept of emotional labor in various workplace environments, focusing on emotional regulation, stress, and burnout in service encounters. It delves into the impact of gender differences, display rules, and job satisfaction, with a particular emphasis on call centers and customer service. The research also examines the role of aesthetic labor and its effects on employees' emotional well-being.

• Emotional Regulation
• Workplace Stress
• Service Encounters
• Gender Differences
• Burnout
• Customer Service
• Job Satisfaction
• Display Rules
• Call Centers
• Aesthetic Labor