Emotional Labor in Professions
Emotional Labor in Professions is a research topic within Sociology and Political Science. Science Explorer counts 7.7k research works in it since 1950. 10.4% of them reached the world's top 10% most cited for their field and year.
This cluster of papers explores the concept of emotional labor in various workplace environments, focusing on emotional regulation, stress, and burnout in service encounters. It delves into the impact of gender differences, display rules, and job satisfaction, with a particular emphasis on call centers and customer service. The research also examines the role of aesthetic labor and its effects on employees' emotional well-being.
- Emotional Regulation
- Workplace Stress
- Service Encounters
- Gender Differences
- Burnout
- Customer Service
- Job Satisfaction
- Display Rules
- Call Centers
- Aesthetic Labor
- Research works
- 7.7k fractional, since 1950
- In the world top 10%
- 804 per year above
- Top-10% rate
- 10.4% share of its works in the world top 10%
- Growth, 2018-21 → 2022-25
- +28% the tick is no change
- Largest producer
United States
26% of the 10 largest, 2022-now
Which countries lead Emotional Labor in Professions research?
By volume, the United States and China publish the most (439 and 292 works in 2022-now).
By volume, 2022-now
- 1
United States
439 works
- 2
China
292 works
- 3
Türkiye
206 works
- 4
United Kingdom
204 works
- 5
India
122 works
- 6
Australia
105 works
- 7
Germany
95 works
- 8
Canada
88 works
- 9
South Korea
62 works
- 10
France
58 works
How concentrated that is
The same countries as shares of everything the list above accounts for. A node where two countries do two thirds of the work and one spread evenly across twelve read alike as a ranking and not at all alike here.
Shares of the rows listed above, not of the whole node.
Which institutions lead Emotional Labor in Professions research?
By volume in 2022-now, Centre National de la Recherche Scientifique publishes the most Emotional Labor in Professions research, followed by University of Toronto and The University of Sydney.
By volume, 2022-now
- 1
Centre National de la Recherche ScientifiqueFrance
9 works
- 2
University of TorontoCanada
9 works
- 3
The University of SydneyAustralia
8 works
- 4
Griffith UniversityAustralia
8 works
- 5
Hong Kong Polytechnic UniversityChina
8 works
- 6
Sapienza University of Rome
Italy
8 works
- 7
Beijing Normal UniversityChina
7 works
- 8
University of Auckland
New Zealand
7 works
- 9
Lund University
Sweden
6 works
- 10
The University of QueenslandAustralia
6 works
Who are the leading researchers in Emotional Labor in Professions?
The most-cited researchers publishing on Emotional Labor in Professions include Norito Kawakami, Arnold B. Bakker and James Jonathan Gross.
- 1
Norito Kawakami
Japan
202k citations
- 2
Arnold B. Bakker
Netherlands
189k citations
- 3
James Jonathan Gross
United States
163k citations
- 4
Wilmar B. Schaufeli
Netherlands
158k citations
- 5
Richard P. Bagozzi
United States
148k citations
Ranked by citations received across their whole record, among researchers with at least three works on this topic.
Where is Emotional Labor in Professions research done?
The largest centres of Emotional Labor in Professions research in 2022-now are Istanbul (Türkiye), Beijing (China), London (United Kingdom) and Seoul (South Korea). Among places with at least 20 works in it, it is an unusually large share of all research in Istanbul.
Largest cities, 2022-now
Where it is the local speciality
- IstanbulTR · 42.5 works3.8×
Location quotient: how much more of its research is in Emotional Labor in Professions than the world average.
Where is the best place to study Emotional Labor in Professions?
Among universities, judged by research, University of Toronto and The University of Sydney score highest, combining excellence, specialisation, size, growth and international reach. Research strength is one signal when choosing where to study; it does not measure teaching.
| # | University | Score | Top 10% | Specialisation | Works | Growth |
|---|---|---|---|---|---|---|
| 1 | University of TorontoCanada |
85.6 | 11.1% | 2.0× | 9 | +2.5% |
| 2 | The University of SydneyAustralia |
20.0 | 12.2% | 3.2× | 8 | +69.7% |
Universities only. The score blends excellence (40%), size (30%), specialisation (10%), growth (10%), international reach (10%), 2022-now; growth compares 2018-21 with 2022-25 and counts up to +20%, since a jump from a small base is mostly noise.
Every institution in Emotional Labor in Professions, country by countryIs Emotional Labor in Professions research growing?
Output in 2022-2025 was 28% higher than in 2018-2021, peaking in 2026. The fastest-growing topics are Emotional Labor in Professions.
The same series as a ribbon: one cell per year, darker for more. The line above answers how much; this answers when.
Its share of all research
Growing output can still be a shrinking share: all of science grows. This is Emotional Labor in Professions as a percentage of every work published that year, 0.0065% in 2024.
Fractional works of Emotional Labor in Professions over all fractional works that year. How the balance of science has shifted.
How much of it reaches the world top 10%
Year by year.
Of each year's works in it, the share that reached the world's 10% most cited for their field and year. A field is the world for its own topics, so there is no other line to hold it against.
Which topics inside it are moving
Growth and decline on one axis around a shared zero. Two lists side by side hide the thing that matters: whether the growth dwarfs the decline, or the other way round.
Discussion
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