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Topic · Sociology and Political Science

Emotional Labor in Professions

Emotional Labor in Professions is a research topic within Sociology and Political Science. Science Explorer counts 7.7k research works in it since 1950. 38.8% of them reached the world's top 10% most cited for their field and year.

This cluster of papers explores the concept of emotional labor in various workplace environments, focusing on emotional regulation, stress, and burnout in service encounters. It delves into the impact of gender differences, display rules, and job satisfaction, with a particular emphasis on call centers and customer service. The research also examines the role of aesthetic labor and its effects on employees' emotional well-being.

  • Emotional Regulation
  • Workplace Stress
  • Service Encounters
  • Gender Differences
  • Burnout
  • Customer Service
  • Job Satisfaction
  • Display Rules
  • Call Centers
  • Aesthetic Labor
Research works
7.7k
fractional, since 1950
In the world top 10%
3k
per year above
Top-10% rate
38.8%
share of its works in the world top 10%
Growth, 2013–17 → 2018–22
+35%
the tick is no change

Which countries lead Emotional Labor in Professions research?

By volume, the United States and China publish the most (327 and 194 works in 2022–2025).

By volume, 2022–2025

  1. 1 United States 327 works
  2. 2 China 194 works
  3. 3 Türkiye 169 works
  4. 4 United Kingdom 155 works
  5. 5 Australia 74 works
  6. 6 Germany 74 works
  7. 7 Canada 70 works
  8. 8 India 69 works
  9. 9 South Korea 51 works
  10. 10 France 46 works

How concentrated that is

The same countries as shares of everything the list above accounts for. A node where two countries do two thirds of the work and one spread evenly across twelve read alike as a ranking and not at all alike here.

United States: 26.6%China: 15.8%Türkiye: 13.8%United Kingdom: 12.6%6 others listed: 31.2%27%largest
United States327 · 26.6%China194 · 15.8%Türkiye169 · 13.8%United Kingdom155 · 12.6%6 others listed384 · 31.2%

Shares of the rows listed above, not of the whole node.

Which institutions lead Emotional Labor in Professions research?

By volume in 2022–2025, The University of Sydney publishes the most Emotional Labor in Professions research, followed by University of Toronto and Griffith University.

By volume, 2022–2025

  1. 1 The University of SydneyAustralia 7 works
  2. 2 University of TorontoCanada 6 works
  3. 3 Griffith UniversityAustralia 6 works
  4. 4 Hong Kong Polytechnic UniversityHong Kong 6 works
  5. 5 Sapienza University of RomeItaly 6 works
  6. 6 Aalborg UniversityDenmark 5 works
  7. 7 University of EdinburghUnited Kingdom 5 works
  8. 8 Lund UniversitySweden 5 works
  9. 9 University of AucklandNew Zealand 5 works
  10. 10 Beijing Normal UniversityChina 5 works

Who are the leading researchers in Emotional Labor in Professions?

The most-cited researchers publishing on Emotional Labor in Professions include Arnold B. Bakker and Cary L. Cooper.

  1. 1 Arnold B. Bakker Netherlands 6k citations
  2. 2 Cary L. Cooper United Kingdom 2k citations

Ranked by citations received across their whole record, among researchers with at least three works on this topic.

Where is Emotional Labor in Professions research done?

The largest centres of Emotional Labor in Professions research in 2022–2025 are Istanbul (Türkiye), Beijing (China), London (United Kingdom) and Seoul (South Korea). Among places with at least 20 works in it, it is an unusually large share of all research in Istanbul.

Largest cities, 2022–2025

  1. 1 Istanbul Türkiye 34 works
  2. 2 Beijing China 34 works
  3. 3 London United Kingdom 30 works
  4. 4 Seoul South Korea 25 works
  5. 5 Ankara Türkiye 20 works
  6. 6 Shanghai China 17 works
  7. 7 Guangzhou China 16 works
  8. 8 Sydney Australia 14 works
  9. 9 Melbourne Australia 14 works
  10. 10 Hong Kong China 13 works

Where it is the local speciality

  1. IstanbulTR · 34.0 works4.1×
← less than its size predicts1×more →

Location quotient: how much more of its research is in Emotional Labor in Professions than the world average.

See Emotional Labor in Professions on the map

Is Emotional Labor in Professions research growing?

Output in 2018–2022 was 35% higher than in 2013–2017, peaking in 2026. The fastest-growing topics are Emotional Labor in Professions.

19801990200020102020
grewheldshrank

The same series as a ribbon — one cell per year, darker for more. The line above answers how much; this answers when.

Which topics inside it are moving

Growth and decline on one axis around a shared zero. Two lists side by side hide the thing that matters: whether the growth dwarfs the decline, or the other way round.