Topic · Service and Product Innovation
Most cited papers in Service and Product Innovation
What are the most cited papers in Service and Product Innovation?
The most cited paper in Service and Product Innovation is "A Conceptual Model of Service Quality and Its Implications for Future Research" (Anitha Parasuraman, Valarie A. Zeithaml, Leonard L. Berry, 1985), with 17,152 citations. Next come "A Design Science Research Methodology for Information Systems Research" (7,661) and "Service-dominant logic: continuing the evolution" (7,545).
Showing 50 of 98 papers. Every paper with more than 1,072 citations is listed.
| # | Paper | ||
|---|---|---|---|
| 1 | A Conceptual Model of Service Quality and Its Implications for Future Research Anitha Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing | 1985 | 17,152 |
| 2 | A Design Science Research Methodology for Information Systems Research Ken Peffers, Tuure Tuunanen, Marcus A. Rothenberger et al. · Journal of Management Information Systems | Dec 2007 | 7,661 |
| 3 | Service-dominant logic: continuing the evolution Stephen Louis Vargo, Robert F. Lusch · Journal of the Academy of Marketing Science | Aug 2007 | 7,545 |
| 4 | Understanding digital transformation: A review and a research agenda Grégory Vial · The Journal of Strategic Information Systems | 10 Feb 2019 | 6,975 |
| 5 | Co-creation experiences: The next practice in value creation C. K. Prahalad, Venkat Ramaswamy · Journal of Interactive Marketing | 15 Jul 2004 | 6,452 |
| 6 | Co-creation and the new landscapes of design Elizabeth Sanders, Pieter Jan Stappers · CoDesign | 22 Feb 2008 | 5,349 |
| 7 | Servicescapes: The Impact of Physical Surroundings on Customers and Employees Mary Jo Bitner · Journal of Marketing | Apr 1992 | 5,204 |
| 8 | Customer value: The next source for competitive advantage Robert B. Woodruff · Journal of the Academy of Marketing Science | Mar 1997 | 4,663 |
| 9 | A literature and practice review to develop sustainable business model archetypes Nancy Bocken, Samuel W. Short, P. Rana et al. · Journal of Cleaner Production | 5 Dec 2013 | 4,315 |
| 10 | Institutions and axioms: an extension and update of service-dominant logic Stephen Louis Vargo, Robert F. Lusch · Journal of the Academy of Marketing Science | 15 Jul 2015 | 3,629 |
| 11 | Customer Engagement Roderick J. Brodie, Linda D. Hollebeek, Biljana Jurić et al. · Journal of Service Research | 6 Jul 2011 | 3,607 |
| 12 | Artificial Intelligence in Service Ming‐Hui Huang, Roland T. Rust · Journal of Service Research | 5 Feb 2018 | 3,516 |
| 13 | Managing the co-creation of value Adrian Payne, Kaj Storbacka, Pennie Frow · Journal of the Academy of Marketing Science | 11 Aug 2007 | 3,460 |
| 14 | Consumer engagement in a virtual brand community: An exploratory analysis Roderick J. Brodie, Ana Ilić, Biljana Jurić et al. · Journal of Business Research | 25 Aug 2011 | 3,210 |
| 15 | On value and value co-creation: A service systems and service logic perspective Stephen Louis Vargo, Paul P. Maglio, Melissa Archpru Akaka · European Management Journal | Jun 2008 | 3,140 |
| 16 | Design Principles for Industrie 4.0 Scenarios Mario Hermann, Tobias Pentek, Boris Otto | 2016 | 2,970 |
| 17 | Research Commentary —The New Organizing Logic of Digital Innovation: An Agenda for Information Systems Research Youngjin Yoo, Ola Henfridsson, Kalle Lyytinen · Information Systems Research | 18 Nov 2010 | 2,915 |
| 18 | Industry 4.0 technologies: Implementation patterns in manufacturing companies Alejandro Germán Frank, Lucas Santos Dalenogare, Néstor Fabián Ayala · International Journal of Production Economics | 9 Jan 2019 | 2,902 |
| 19 | The role of product architecture in the manufacturing firm Karl T. Ulrich · Research Policy | May 1995 | 2,893 |
| 20 | Servitization of business: Adding value by adding services Sandra Vandermerwe, J. Fernando Sánchez-Rada · European Management Journal | 1988 | 2,652 |
| 21 | Critical service logic: making sense of value creation and co-creation Christian Grönroos, Päivi Voima · Journal of the Academy of Marketing Science | 14 Jul 2012 | 2,567 |
| 22 | A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change André Hanelt, René Bohnsack, David Marz et al. · Journal of Management Studies | 27 Sep 2020 | 2,450 |
| 23 | Organizing for Innovation in the Digitized World Youngjin Yoo, Richard J. Boland, Kalle Lyytinen et al. · Organization Science | 21 Sep 2012 | 2,442 |
| 24 | Co‐creating unique value with customers C. K. Prahalad, Venkat Ramaswamy · Strategy and Leadership | Jun 2004 | 2,432 |
| 25 | How Brand Community Practices Create Value Hope Jensen Schau, Albert M. Muñiz, Eric J. Arnould · Journal of Marketing | 5 Aug 2009 | 2,425 |
| 26 | Relational Benefits in Services Industries: The Customer's Perspective Kevin P. Gwinner, Dwayne D. Gremler, M. J. Bitner · Journal of the Academy of Marketing Science | Apr 1998 | 2,365 |
| 27 | A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey William Voorberg, Victor Bekkers, Lars G. Tummers · Public Management Review | 30 Jun 2014 | 2,354 |
| 28 | Managing the transition from products to services Rogelio Oliva, Robert Kallenberg · International Journal of Service Industry Management | May 2003 | 2,332 |
| 29 | Brave new world: service robots in the frontline Jochen Wirtz, Paul G. Patterson, Werner H. Kunz et al. · Journal of service management | 26 Sep 2018 | 2,258 |
| 30 | Clarifying the concept of product–service system Oksana Mont · Journal of Cleaner Production | Jun 2002 | 2,161 |
| 31 | An Integrated Model of Buyer-Seller Relationships David T. R. Wilson · Journal of the Academy of Marketing Science | Sep 1995 | 2,066 |
| 32 | Production, Consumption, Prosumption George Ritzer, Nathan Jurgenson · Journal of Consumer Culture | Mar 2010 | 2,052 |
| 33 | Effects of COVID-19 on business and research Naveen Donthu, Anders Gustafsson · Journal of Business Research | 8 Jun 2020 | 2,028 |
| 34 | Designing conceptual articles: four approaches Elina Jaakkola · AMS Review | 9 Mar 2020 | 1,968 |
| 35 | State-of-the-art in product-service systems Tim S. Baines et al. · Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture | Oct 2007 | 1,966 |
| 36 | Product services for a resource-efficient and circular economy – a review Arnold Tukker · Journal of Cleaner Production | 7 Dec 2013 | 1,954 |
| 37 | Service Innovation: A Service-Dominant Logic Perspective1 Robert F. Lusch, Satish Nambisan · MIS Quarterly | Mar 2015 | 1,941 |
| 38 | Service Innovation and Smart Analytics for Industry 4.0 and Big Data Environment Jay K. Lee, Hung-An Kao, Shanhu Yang · Procedia CIRP | 2014 | 1,894 |
| 39 | Service-dominant logic: reactions, reflections and refinements Robert F. Lusch, Stephen Louis Vargo · Marketing Theory | 31 Aug 2006 | 1,869 |
| 40 | Service logic revisited: who creates value? And who co‐creates? Christian Grönroos · European Business Review | 27 Jun 2008 | 1,844 |
| 41 | Social Marketing: An Approach to Planned Social Change Philip Kotler, Gerald Zaltman · Journal of Marketing | Jul 1971 | 1,789 |
| 42 | The Challenge of Innovation Implementation Katherine J. Klein, Joann Sorra · Academy of Management Review | Oct 1996 | 1,750 |
| 43 | Competing through service: Insights from service-dominant logic Robert F. Lusch, Stephen Louis Vargo, Matthew O’Brien · Journal of Retailing | 21 Nov 2006 | 1,705 |
| 44 | Innovation in services Faı̈z Gallouj, Olivier Weinstein · Research Policy | Dec 1997 | 1,691 |
| 45 | Communication and Control Processes in the Delivery of Service Quality Valarie A. Zeithaml, Leonard L. Berry, Anitha Parasuraman · Journal of Marketing | Apr 1988 | 1,691 |
| 46 | Customer value co-creation behavior: Scale development and validation Youjae Yi, Taeshik Gong · Journal of Business Research | 8 Mar 2012 | 1,666 |
| 47 | The Digital Platform: A Research Agenda Mark de Reuver, Carsten Sørensen, Rahul C. Basole · Journal of Information Technology | 11 Apr 2017 | 1,654 |
| 48 | A Role Theory Perspective on Dyadic Interactions: The Service Encounter Michael R. Solomón, Carol F. Surprenant, John A. Czepiel et al. · Journal of Marketing | 1985 | 1,646 |
| 49 | Understanding Service Convenience Leonard L. Berry, Kathleen Seiders, Dhruv Grewal · Journal of Marketing | Jul 2002 | 1,612 |
| 50 | Designing the Business Models for Circular Economy—Towards the Conceptual Framework Mateusz Lewandowski · Sustainability | 18 Jan 2016 | 1,599 |
Citations are OpenAlex's own counts, from its 2026-09-23 snapshot, so the ranking can differ from Google Scholar or Web of Science. A paper is listed for a field when OpenAlex files it under one of the field's topics; retracted papers and papers whose citation count cannot be traced to citing works are left out, and a preprint and the article it became are shown once. Release dates are OpenAlex's: where a source gave only a month or a year, that is what is shown. How the lists are chosen.