Claes Fornell
Claes Fornell publishes mostly in Marketing, Organizational Behavior and Human Resource Management and Strategy and Management, on topics such as Customer Service Quality and Loyalty, Consumer Retail Behavior Studies and Consumer Behavior in Brand Consumption and Identification.
- World rank
- #36,631 of 1,633,909 ranked researchers
- Rank in United States
- #16,996 of 358,040
- Works
- 31
- Citations
- 3.2k
- Citations per work
- 104.2
What does Claes Fornell research?
Shares of their own output, by the field each of their topics belongs to. The grey slice is everything not listed.
- 1Marketing33% of their works
- 2Organizational Behavior and Human Resource Management27% of their works
- 3Strategy and Management7% of their works
- 4Information Systems and Management7% of their works
- 5Economics and Econometrics4% of their works
- 6Sociology and Political Science4% of their works
Research topics
- Customer Service Quality and Loyalty
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Securities Regulation and Market Practices
- Technology Adoption and User Behaviour
- Economic and Environmental Valuation
- Bayesian Modeling and Causal Inference
- Design Education and Practice
Which keywords describe Claes Fornell's research?
The keywords of their largest research topics: Customer Satisfaction, Service Quality, Customer Experience, Multichannel Retailing, Brand Trust, Consumer Behavior, Conjoint Analysis and Discrete Choice Models.
- Engineering Design
- Causal Inference
- Technology Acceptance Model
- Multilevel Marketing
- Discrete Choice Models
- Consumer Behavior
- Multichannel Retailing
- Service Quality
- Customer Satisfaction
- Customer Experience
- Brand Trust
- Conjoint Analysis
- Information Systems
- Organizational Innovation
- Bayesian Networks
- Design Thinking
Size is their works in the topics tagged with each word, from their 8 largest topics. Each links to the topic it comes from most.
All 16 words, with their numbers
- Customer Satisfaction121 topic
- Service Quality121 topic
- Customer Experience51 topic
- Multichannel Retailing51 topic
- Brand Trust41 topic
- Consumer Behavior41 topic
- Conjoint Analysis21 topic
- Discrete Choice Models21 topic
- Information Systems21 topic
- Multilevel Marketing21 topic
- Organizational Innovation21 topic
- Technology Acceptance Model21 topic
- Bayesian Networks11 topic
- Causal Inference11 topic
- Design Thinking11 topic
- Engineering Design11 topic
Where does Claes Fornell work?
Claes Fornell's main affiliation in the publication record is University of Michigan, United States.
How many publications and citations does Claes Fornell have?
Science Explorer counts 31 works and 3,230 citations for Claes Fornell, ranking #36,631 of 1,633,909 researchers worldwide on the composite score.
Ranked on field-normalised excellence (50%), output (30%) and citations (20%). Counts come from OpenAlex author records, which occasionally merge different people who share a name or split one person into several.
Papers, co-authors, who cited this work and researchers on the nearest topics are in the interactive view on the map. Is this your page? Request a correction or removal.