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Researcher · University of Michigan · United States

Claes Fornell

Claes Fornell publishes mostly in Marketing, Organizational Behavior and Human Resource Management and Statistics and Probability, on topics such as Customer Service Quality and Loyalty, Consumer Retail Behavior Studies and Consumer Market Behavior and Pricing.

OpenAlex
World rank
#13,638
of 7,710,434 ranked researchers
Rank in United States
#4,782
of 1,627,098
Works
139
Citations
198k
Citations per work
1423.8
h-index
58
i10-index 88Top 0.4% in Marketing
Claes Fornell

What does Claes Fornell research?

Claes Fornell's work is mostly in Business, Management and Accounting (51%), Decision Sciences (10%), Mathematics (7%).

Social Sciences: 86 works · 61.8% of their workBusiness, Management and Accounting: 71 works · 51.3% of their workMarketing: 39 works · 27.8% of their workOrganizational Behavior and Human Resource Management: 24 works · 17.6% of their workStrategy and Management: 8 works · 5.9% of their workDecision Sciences: 15 works · 10.5% of their workManagement Science and Operations Research: 8 works · 5.6% of their workInformation Systems and Management: 7 works · 4.9% of their workEverything else: 43 works · 31.0% of their workPhysical Sciences: 10 works · 7.2% of their workMathematics: 10 works · 7.2% of their workStatistics and Probability: 10 works · 7.2% of their workTHEIR WORKClaes Fornell139works
Physical Sciences7%Social Sciences62%

Their six largest subfields, inside their fields and domains; the grey slice is everything else they publish. The interactive view splits every one of their works down to single topics.

The fields and subfields, with their numbers
    1. Business, Management and Accounting7151.3%
    2. Decision Sciences1510.5%
  2. Everything else4331.0%
    1. Mathematics107.2%
  1. 1Marketing28% of their works
  2. 2Organizational Behavior and Human Resource Management18% of their works
  3. 3Statistics and Probability7% of their works
  4. 4Strategy and Management6% of their works
  5. 5Management Science and Operations Research6% of their works
  6. 6Information Systems and Management5% of their works

Research topics

Which keywords describe Claes Fornell's research?

The keywords of their largest research topics: Customer Satisfaction, Service Quality, Consumer Behavior, Customer Experience, Multichannel Retailing, E-commerce, Marketing Strategies and Retail Economics.

Size is their works in the topics tagged with each word, from their 8 largest topics. Each links to the topic it comes from most. The words come from the keyword list OpenAlex gives each topic, not from the text of the papers, so a word can appear that none of the papers uses.

All 18 words, with their numbers
  1. Customer Satisfaction531 topic
  2. Service Quality531 topic
  3. Consumer Behavior302 topics
  4. Customer Experience301 topic
  5. Multichannel Retailing301 topic
  6. E-commerce262 topics
  7. Marketing Strategies161 topic
  8. Retail Economics161 topic
  9. Brand Equity141 topic
  10. Brand Trust141 topic
  11. Multicollinearity111 topic
  12. Regression Analysis111 topic
  13. Information Systems101 topic
  14. Technology Acceptance Model101 topic
  15. Multilevel Marketing91 topic
  16. Organizational Innovation91 topic
  17. Churn Prediction81 topic
  18. Customer Equity81 topic

Where does Claes Fornell work?

Claes Fornell's main affiliation in the publication record is University of Michigan, United States.

How many publications and citations does Claes Fornell have?

OpenAlex counts 139 works and 197,914 citations for Claes Fornell, an h-index of 58, ranking #13,638 of 7,710,434 researchers worldwide on the quality score.

Ranked on field-normalised citation excellence (50%), output (30%) and citations (20%). Counts come from OpenAlex author records, which occasionally merge different people who share a name or split one person into several.

Papers, co-authors, who cited this work and researchers on the nearest topics have tabs of their own, above. Is this your page? Claim it with your ORCID iD, or request a correction or removal.

Discussion

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