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Researcher · BT Research · United Kingdom

Nicola J. Millard

Nicola J. Millard publishes mostly in Marketing, Organizational Behavior and Human Resource Management and Human-Computer Interaction, on topics such as Customer Service Quality and Loyalty, Usability and User Interface Design and Service and Product Innovation.

OpenAlex
World rank
#5,053,076
of 7,710,434 ranked researchers
Rank in United Kingdom
#303,401
of 367,258
Works
22
Citations
193
Citations per work
8.8
h-index
8
i10-index 8Top 53% in Marketing
Nicola J. Millard

What does Nicola J. Millard research?

Nicola J. Millard's work is mostly in Business, Management and Accounting (38%), Computer Science (12%), Social Sciences (12%).

Social Sciences: 13 works · 59.6% of their workBusiness, Management and Accounting: 8 works · 38.5% of their workMarketing: 4 works · 17.3% of their workOrganizational Behavior and Human Resource Management: 3 works · 13.5% of their workManagement Information Systems: 2 works · 7.7% of their workSocial Sciences: 3 works · 11.5% of their workSociology and Political Science: 3 works · 11.5% of their workDecision Sciences: 2 works · 9.6% of their workInformation Systems and Management: 2 works · 9.6% of their workEverything else: 6 works · 28.9% of their workPhysical Sciences: 3 works · 11.5% of their workComputer Science: 3 works · 11.5% of their workHuman-Computer Interaction: 3 works · 11.5% of their workTHEIR WORKNicola J. Millard22works
Physical Sciences12%Social Sciences60%

Their six largest subfields, inside their fields and domains; the grey slice is everything else they publish. The interactive view splits every one of their works down to single topics.

The fields and subfields, with their numbers
    1. Business, Management and Accounting838.5%
    2. Social Sciences311.5%
    3. Decision Sciences29.6%
  2. Everything else628.9%
    1. Computer Science311.5%
  1. 1Marketing17% of their works
  2. 2Organizational Behavior and Human Resource Management14% of their works
  3. 3Human-Computer Interaction12% of their works
  4. 4Sociology and Political Science12% of their works
  5. 5Information Systems and Management10% of their works
  6. 6Management Information Systems8% of their works

Research topics

Which keywords describe Nicola J. Millard's research?

The keywords of their largest research topics: Customer Experience, Customer Satisfaction, Service Quality, Co-Creation, Human-Computer Interaction, Usability, Value Creation and Impulse Buying.

Size is their works in the topics tagged with each word, from their 8 largest topics. Each links to the topic it comes from most. The words come from the keyword list OpenAlex gives each topic, not from the text of the papers, so a word can appear that none of the papers uses.

All 17 words, with their numbers
  1. Customer Experience82 topics
  2. Customer Satisfaction61 topic
  3. Service Quality61 topic
  4. Co-Creation51 topic
  5. Human-Computer Interaction51 topic
  6. Usability51 topic
  7. Value Creation51 topic
  8. Impulse Buying31 topic
  9. Information Systems31 topic
  10. Multichannel Retailing31 topic
  11. Technology Acceptance Model31 topic
  12. Analytics21 topic
  13. Big Data21 topic
  14. Business Process Management21 topic
  15. Information Overload21 topic
  16. Interruptions21 topic
  17. Workflow Mining21 topic

Where does Nicola J. Millard work?

Nicola J. Millard's main affiliation in the publication record is BT Research, United Kingdom.

How many publications and citations does Nicola J. Millard have?

OpenAlex counts 22 works and 193 citations for Nicola J. Millard, an h-index of 8, ranking #5,053,076 of 7,710,434 researchers worldwide on the quality score.

Ranked on field-normalised citation excellence (50%), output (30%) and citations (20%). Counts come from OpenAlex author records, which occasionally merge different people who share a name or split one person into several.

Papers, co-authors, who cited this work and researchers on the nearest topics have tabs of their own, above. Is this your page? Claim it with your ORCID iD, or request a correction or removal.

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