Science Explorer Back to mapMap
Discussion
Researcher · The University of Sydney · Australia

Pennie Frow

Pennie Frow publishes mostly in Marketing, Organizational Behavior and Human Resource Management and Strategy and Management, on topics such as Customer Service Quality and Loyalty, Service and Product Innovation and Innovation and Knowledge Management.

ORCID 0000-0002-9828-1220 OpenAlex
World rank
#69,208
of 7,710,434 ranked researchers
Rank in Australia
#2,198
of 140,210
Works
80
Citations
12k
Citations per work
153.7
h-index
34
i10-index 39Top 3.3% in Marketing
Pennie Frow

What does Pennie Frow research?

Pennie Frow's work is mostly in Business, Management and Accounting (80%), Social Sciences (5%).

Social Sciences: 68 works · 85.4% of their workBusiness, Management and Accounting: 64 works · 80.3% of their workMarketing: 26 works · 33.1% of their workOrganizational Behavior and Human Resource Management: 18 works · 22.3% of their workStrategy and Management: 12 works · 15.3% of their workManagement Information Systems: 4 works · 5.1% of their workManagement of Technology and Innovation: 4 works · 4.5% of their workSocial Sciences: 4 works · 5.1% of their workSociology and Political Science: 4 works · 5.1% of their workEverything else: 12 works · 14.6% of their workTHEIR WORKPennie Frow80works
Social Sciences85%

Their six largest subfields, inside their fields and domains; the grey slice is everything else they publish. The interactive view splits every one of their works down to single topics.

The fields and subfields, with their numbers
    1. Business, Management and Accounting6480.3%
    2. Social Sciences45.1%
  2. Everything else1214.6%
  1. 1Marketing33% of their works
  2. 2Organizational Behavior and Human Resource Management22% of their works
  3. 3Strategy and Management15% of their works
  4. 4Management Information Systems5% of their works
  5. 5Sociology and Political Science5% of their works
  6. 6Management of Technology and Innovation4% of their works

Research topics

Which keywords describe Pennie Frow's research?

The keywords of their largest research topics: Co-Creation, Customer Experience, Customer Satisfaction, Service Quality, Service Innovation, Value Creation, Dynamic Capabilities and Knowledge Transfer.

Size is their works in the topics tagged with each word, from their 8 largest topics. Each links to the topic it comes from most.

All 18 words, with their numbers
  1. Co-Creation382 topics
  2. Customer Experience382 topics
  3. Customer Satisfaction351 topic
  4. Service Quality351 topic
  5. Service Innovation341 topic
  6. Value Creation341 topic
  7. Dynamic Capabilities111 topic
  8. Knowledge Transfer111 topic
  9. Lean Manufacturing71 topic
  10. Supply Chain Management71 topic
  11. Brand Trust61 topic
  12. Consumer Behavior61 topic
  13. Electronic Word-of-Mouth51 topic
  14. Social Media51 topic
  15. Impulse Buying41 topic
  16. Multichannel Retailing41 topic
  17. Open Innovation41 topic
  18. User-Centric Design41 topic

Where does Pennie Frow work?

Pennie Frow's main affiliation in the publication record is The University of Sydney, Australia.

How many publications and citations does Pennie Frow have?

OpenAlex counts 80 works and 12,294 citations for Pennie Frow, an h-index of 34, ranking #69,208 of 7,710,434 researchers worldwide on the quality score.

Ranked on field-normalised excellence (50%), output (30%) and citations (20%). Counts come from OpenAlex author records, which occasionally merge different people who share a name or split one person into several.

Papers, co-authors, who cited this work and researchers on the nearest topics have tabs of their own, above. Is this your page? Claim it with your ORCID iD, or request a correction or removal.

Discussion

Ask a question or share a note about Pennie Frow. Posts are plain text and can be reported.