Surabhi Koul
Surabhi Koul publishes mostly in Marketing, Artificial Intelligence and Organizational Behavior and Human Resource Management, on topics such as Consumer Retail Behavior Studies, Consumer Behavior in Brand Consumption and Identification and Customer Service Quality and Loyalty.
- World rank
- #1,327,060 of 7,710,434 ranked researchers
- Rank in India
- #20,203 of 280,097
- Works
- 55
- Citations
- 329
- Citations per work
- 6.0
What does Surabhi Koul research?
Surabhi Koul's work is mostly in Business, Management and Accounting (39%), Social Sciences (10%), Computer Science (8%).
Their six largest subfields, inside their fields and domains; the grey slice is everything else they publish. The interactive view splits every one of their works down to single topics.
The fields and subfields, with their numbers
- Social Sciences2748.8%
- Business, Management and Accounting2138.6%
- Social Sciences610.2%
- Everything else2139.0%
- Physical Sciences712.2%
- Computer Science48.1%
- Engineering24.1%
- 1Marketing32% of their works
- 2Artificial Intelligence8% of their works
- 3Organizational Behavior and Human Resource Management7% of their works
- 4Sociology and Political Science6% of their works
- 5Industrial and Manufacturing Engineering4% of their works
- 6Education4% of their works
Research topics
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Customer Service Quality and Loyalty
- Digital Marketing and Social Media
- AI in Service Interactions
- Innovation and Socioeconomic Development
- Technology Adoption and User Behaviour
- Virtual Reality Applications and Impacts
Which keywords describe Surabhi Koul's research?
The keywords of their largest research topics: Customer Experience, Impulse Buying, Multichannel Retailing, Brand Trust, Consumer Behavior, Customer Satisfaction, Service Quality and Electronic Word-of-Mouth.
- Embodiment
- Service Robots
- Frugal Innovation
- Artificial Intelligence
- Electronic Word-of-Mouth
- Customer Satisfaction
- Brand Trust
- Impulse Buying
- Customer Experience
- Multichannel Retailing
- Consumer Behavior
- Service Quality
- Social Media
- Emerging Markets
- Information Systems
- Technology Acceptance Model
- Presence
Size is their works in the topics tagged with each word, from their 8 largest topics. Each links to the topic it comes from most. The words come from the keyword list OpenAlex gives each topic, not from the text of the papers, so a word can appear that none of the papers uses.
All 17 words, with their numbers
- Customer Experience332 topics
- Impulse Buying281 topic
- Multichannel Retailing281 topic
- Brand Trust131 topic
- Consumer Behavior131 topic
- Customer Satisfaction91 topic
- Service Quality91 topic
- Electronic Word-of-Mouth71 topic
- Social Media71 topic
- Artificial Intelligence51 topic
- Emerging Markets51 topic
- Frugal Innovation51 topic
- Information Systems51 topic
- Service Robots51 topic
- Technology Acceptance Model51 topic
- Embodiment41 topic
- Presence41 topic
Where does Surabhi Koul work?
Surabhi Koul's main affiliation in the publication record is Fore School of Management, India.
How many publications and citations does Surabhi Koul have?
OpenAlex counts 55 works and 329 citations for Surabhi Koul, an h-index of 9, ranking #1,327,060 of 7,710,434 researchers worldwide on the quality score.
Ranked on field-normalised citation excellence (50%), output (30%) and citations (20%). Counts come from OpenAlex author records, which occasionally merge different people who share a name or split one person into several.
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