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Company · Santa Clara · United States

ServiceNow (United States)

servicenow.comROR OpenAlex
Research works
50
▲ 197% vs 2018-21
Citations
302
6.0 per fractional work
Top-10% rate
7.1%
all institutions 10.0%
Open access
62%
world 40%
International
37%
world 18%
ServiceNow (United States)

Not ranked overall: ServiceNow (United States) is under the volume floor below which a citation excellence rate is noise. Not ranked is not the same as ranked last.

Which fields of science does ServiceNow (United States) work in?

In 2022-now, 69% of research at ServiceNow (United States) is in Physical Sciences, 26% in Social Sciences. Its largest fields are Computer Science (57%), Engineering (12%), Business, Management and Accounting (10%). It does 1.6× the world's share of Physical Sciences.

Physical Sciences: 27 fractional works · 69.2% of its workComputer Science: 22 fractional works · 56.9% of its workArtificial Intelligence: 11 fractional works · 28.7% of its workComputer Networks and Communications: 3 fractional works · 8.9% of its workComputer Vision and Pattern Recognition: 3 fractional works · 7.4% of its workHardware and Architecture: 2 fractional works · 5.1% of its workInformation Systems: 2 fractional works · 4.1% of its workHuman-Computer Interaction: 1 fractional works · 1.5% of its workComputer Science Applications: 0 fractional works · 0.4% of its workComputer Graphics and Computer-Aided Design: 0 fractional works · 0.3% of its workComputational Theory and Mathematics: 0 fractional works · 0.2% of its workSignal Processing: 0 fractional works · 0.2% of its workEngineering: 5 fractional works · 12.0% of its workMedia Technology: 2 fractional works · 3.8% of its workIndustrial and Manufacturing Engineering: 1 fractional works · 2.6% of its workControl and Systems Engineering: 1 fractional works · 2.4% of its workBiomedical Engineering: 0 fractional works · 0.8% of its workComputational Mechanics: 0 fractional works · 0.7% of its workAerospace Engineering: 0 fractional works · 0.6% of its workBuilding and Construction: 0 fractional works · 0.4% of its workCivil and Structural Engineering: 0 fractional works · 0.3% of its workOcean Engineering: 0 fractional works · 0.3% of its workEnvironmental Science: 0 fractional works · 0.4% of its workEnvironmental Engineering: 0 fractional works · 0.4% of its workSocial Sciences: 10 fractional works · 26.1% of its workBusiness, Management and Accounting: 4 fractional works · 9.7% of its workManagement Information Systems: 4 fractional works · 9.3% of its workStrategy and Management: 0 fractional works · 0.4% of its workSocial Sciences: 3 fractional works · 6.6% of its workSafety Research: 2 fractional works · 4.6% of its workCommunication: 0 fractional works · 0.4% of its workGender Studies: 0 fractional works · 0.4% of its workCultural Studies: 0 fractional works · 0.3% of its workGeneral Social Sciences: 0 fractional works · 0.3% of its workSociology and Political Science: 0 fractional works · 0.3% of its workSmaller subfields together: 0 fractional works · 0.3% of its workEconomics, Econometrics and Finance: 2 fractional works · 6.0% of its workEconomics and Econometrics: 2 fractional works · 3.8% of its workFinance: 1 fractional works · 2.1% of its workDecision Sciences: 1 fractional works · 2.8% of its workInformation Systems and Management: 1 fractional works · 1.5% of its workManagement Science and Operations Research: 1 fractional works · 1.3% of its workSmaller subfields together: 0 fractional works · 0.0% of its workPsychology: 0 fractional works · 0.6% of its workDevelopmental and Educational Psychology: 0 fractional works · 0.6% of its workArts and Humanities: 0 fractional works · 0.4% of its workLiterature and Literary Theory: 0 fractional works · 0.4% of its workHealth Sciences: 2 fractional works · 4.1% of its workMedicine: 1 fractional works · 3.5% of its workHealth Informatics: 1 fractional works · 2.3% of its workSurgery: 0 fractional works · 0.6% of its workPublic Health, Environmental and Occupational Health: 0 fractional works · 0.2% of its workSmaller subfields together: 0 fractional works · 0.4% of its workHealth Professions: 0 fractional works · 0.6% of its workGeneral Health Professions: 0 fractional works · 0.6% of its workLife Sciences: 0 fractional works · 0.6% of its workBiochemistry, Genetics and Molecular Biology: 0 fractional works · 0.4% of its workMolecular Biology: 0 fractional works · 0.4% of its workNeuroscience: 0 fractional works · 0.2% of its workCognitive Neuroscience: 0 fractional works · 0.2% of its workALL ITS WORKServiceNow(United States)39fractional works, 2022-now
Life Sciences1%Physical Sciences69%Health Sciences4%Social Sciences26%

Each ring splits the one inside it: the four domains of science, their fields, their subfields. Size is fractional works in 2022-now. Every slice is a page; the interactive view zooms down to single topics and colours each by how much more of it this institution does than the world.

Its 4 domains and 13 fields, with their numbers
    1. Computer Science2256.9%
    2. Engineering512.0%
    3. Environmental Science00.4%
    1. Business, Management and Accounting49.7%
    2. Social Sciences36.6%
    3. Economics, Econometrics and Finance26.0%
    4. Decision Sciences12.8%
    5. Psychology00.6%
    6. Arts and Humanities00.4%
    1. Medicine13.5%
    2. Health Professions00.6%
    1. Biochemistry, Genetics and Molecular Biology00.4%
    2. Neuroscience00.2%
All of science, and how each field's share has moved since 1950: the Science domain explorer

What does ServiceNow (United States) specialise in?

Where its research is concentrated relative to its size: Computer Science takes 7.3× the share of its output that it takes of world research.

  1. Computer ScienceField · 22.2 works7.3×
← less than its size predicts1×more →

Location quotient, a volume reading rather than an impact one. It surfaces small, lopsided specialities.

Field profile

Location quotient across every field it publishes in: outside the ring is more than an institution of this size would be expected to publish, inside it is less.

Biochemistry, Genetics and Molecular Biology: 0.07× its world share, 0 worksBiochemistry, Geneti…Neuroscience: 0.15× its world share, 0 worksNeuroscienceComputer Science: 7.31× its world share, 22 worksComputer ScienceEngineering: 0.80× its world share, 5 worksEngineeringEnvironmental Science: 0.07× its world share, 0 worksEnvironmental ScienceHealth Professions: 0.22× its world share, 0 worksHealth ProfessionsMedicine: 0.18× its world share, 1 worksMedicineArts and Humanities: 0.15× its world share, 0 worksArts and HumanitiesBusiness, Management and Accounting: 3.01× its world share, 4 worksBusiness, Management…Decision Sciences: 2.91× its world share, 1 worksDecision SciencesEconomics, Econometrics and Finance: 2.79× its world share, 2 worksEconomics, Econometr…Psychology: 0.20× its world share, 0 worksPsychologySocial Sciences: 0.53× its world share, 3 worksSocial Sciences1×world share
more than its size predictsabout as predictedless

Rings at 0.5×, 1× and 2×. Widest outward: Computer Science, 7.3×. Every wedge is a field page.

All 13 fields, with their numbers
  1. Computer Science7.31×22 works
  2. Business, Management and Accounting3.01×4 works
  3. Decision Sciences2.91×1 works
  4. Economics, Econometrics and Finance2.79×2 works
  5. Engineering0.80×5 works
  6. Social Sciences0.53×3 works
  7. Health Professions0.22×0 works
  8. Psychology0.20×0 works
  9. Medicine0.18×1 works
  10. Neuroscience0.15×0 works
  11. Arts and Humanities0.15×0 works
  12. Biochemistry, Genetics and Molecular Biology0.07×0 works
  13. Environmental Science0.07×0 works

Who are the top researchers at ServiceNow (United States)?

Ranked on the quality score, Sai Rajeswar, Sathwik Tejaswi Madhusudhan and Abhay Puri lead among researchers whose main affiliation is ServiceNow (United States).

  1. 1 Sai Rajeswar United States · #1,470,607 worldwide 1.3k citations · 71 works
  2. 2 Sathwik Tejaswi Madhusudhan United States · #1,512,900 worldwide 33 citations · 28 works
  3. 3 Abhay Puri United States · #2,379,875 worldwide 30 citations · 19 works
All ranked researchers at ServiceNow (United States)

What are the most cited papers from ServiceNow (United States)?

The most cited paper from ServiceNow (United States) is "UnifiedSKG: Unifying and Multi-Tasking Structured Knowledge Grounding with Text-to-Text Language Models" (Tianbao Xie et al., 2022), with 233 citations. Next come "Kubric: A scalable dataset generator" (208) and "Chatbots as Conversational Healthcare Services" (131).

Most cited papers
#PaperReleasedCitations
1 UnifiedSKG: Unifying and Multi-Tasking Structured Knowledge Grounding with Text-to-Text Language Models Tianbao Xie et al. Conference paperOpen access 2022 233
2 Kubric: A scalable dataset generator Klaus Greff et al. · 2022 IEEE/CVF Conference on Computer Vision and Pattern Recognition (CVPR) Conference paper Jun 2022 208
3 Chatbots as Conversational Healthcare Services Mladjan Jovanovic, Marcos Báez, Fabio Casati · IEEE Internet Computing Open access 11 Nov 2020 131
4 The BigScience ROOTS Corpus: A 1.6TB Composite Multilingual Dataset Hugo Laurençon et al. · UWA Profiles and Research Repository (University of Western Australia) Conference paperOpen access 7 Mar 2023 65
5 Data Augmentation for Intent Classification with Off-the-shelf Large Language Models Gaurav Sahu, Pau Riera Rodriguez, Issam Laradji et al. Conference paperOpen access 2022 65
All 65 most cited papers, with filters and sorting

Which keywords describe research at ServiceNow (United States)?

By fractional works in 2022-now, weighted toward what it does more of than the world: Neural Networks, Deep Learning, Big Data, Machine Learning, Artificial Intelligence, Internet of Things, Supply Chain Management and Healthcare.

▲ more of its work than of the world's◆ about the world's share▼ less than the world's

Size is fractional works in 2022-now in the topics tagged with each word; colour is the word's share of this institution's work against its share of the world's. The 40 words are chosen for being large and distinctive. Each links to the topic it comes from most.

All 40 words, with their numbers
  1. Deep Learning7▲ 5.4×25 topics
  2. Neural Networks7▲ 12×14 topics
  3. Machine Learning6▲ 5.0×18 topics
  4. Big Data6▲ 15×6 topics
  5. Artificial Intelligence4▲ 8.1×9 topics
  6. Internet of Things3▲ 10×7 topics
  7. Supply Chain Management3▲ 9.2×4 topics
  8. Sustainability3▲ 3.3×5 topics
  9. Healthcare3▲ 6.6×4 topics
  10. Topic Modeling3▲ 45×2 topics
  11. Machine Translation3▲ 39×1 topic
  12. Word Representation3▲ 53×1 topic
  13. Deep Neural Networks2▲ 43×3 topics
  14. Surveillance2▲ 19×2 topics
  15. Algorithmic Bias2▲ 53×1 topic
  16. Ethics2▲ 9.1×2 topics
  17. Fairness2▲ 44×1 topic
  18. Smart Cities2▲ 18×3 topics
  19. Analytics2▲ 51×1 topic
  20. Business Intelligence2▲ 51×1 topic
  21. High-Performance Computing2▲ 53×2 topics
  22. Neural Machine Translation2▲ 47×1 topic
  23. Statistical Machine Translation2▲ 47×1 topic
  24. Business Process Management2▲ 191×1 topic
  25. Risk Management2▲ 8.7×5 topics
  26. Security2▲ 6.0×3 topics
  27. Workflow Mining2▲ 191×1 topic
  28. Interpretable Models2▲ 71×1 topic
  29. IoT Security2▲ 13×2 topics
  30. Machine Learning Interpretability2▲ 71×1 topic
  31. Parallel Computing1▲ 30×2 topics
  32. 5G Networks1▲ 17×2 topics
  33. GPU Computing1▲ 88×1 topic
  34. Performance Optimization1▲ 54×1 topic
  35. Regulation1▲ 6.4×2 topics
  36. Anomaly Detection1▲ 10×3 topics
  37. Image Processing1▲ 6.9×2 topics
  38. Autofocusing1▲ 82×1 topic
  39. Catastrophe Bonds1▲ 66×1 topic
  40. Depth Estimation1▲ 33×2 topics

Which research topics does ServiceNow (United States) publish most on?

By volume in 2022-now: Topic Modeling, Ethics and Social Impacts of AI, Natural Language Processing Techniques and Big Data and Business Intelligence.

Topic Modeling3Topic Modeling: 3 fractional worksEthics and Social Impact…2Ethics and Social Impacts of AI: 2 fractional worksNatural Language Process…2Natural Language Processing Techniques: 2 fractional worksBig Data and Business In…2Big Data and Business Intelligence: 2 fractional worksBusiness Process Modeling and Analysis: 2 fractional worksExplainable Artificial Intelligence (XAI): 2 fractional worksParallel Computing and O…1Parallel Computing and Optimization Techniques: 1 fractional worksIoT and Edge/Fog Computing: 1 fractional worksImage Processing Techniques and Applications: 1 fractional worksInsurance and Financial Risk Management: 1 fractional works
Artificial IntelligenceSafety ResearchManagement Information SystemsHardware and Architecture3 others

Area is fractional works; colour is the subfield each topic belongs to.

  1. 1 Topic Modeling Artificial Intelligence 3 works
  2. 2 Ethics and Social Impacts of AI Safety Research 2 works
  3. 3 Natural Language Processing Techniques Artificial Intelligence 2 works
  4. 4 Big Data and Business Intelligence Management Information Systems 2 works
  5. 5 Business Process Modeling and Analysis Management Information Systems 2 works
  6. 6 Explainable Artificial Intelligence (XAI) Artificial Intelligence 2 works
  7. 7 Parallel Computing and Optimization Techniques Hardware and Architecture 1 works
  8. 8 IoT and Edge/Fog Computing Computer Networks and Communications 1 works
  9. 9 Image Processing Techniques and Applications Media Technology 1 works
  10. 10 Insurance and Financial Risk Management Economics and Econometrics 1 works

How open and international is its research?

Against the world's own shares: the tick on each track. Both are shares of its output, so they sit on one scale and can be read against each other as well as against the world.

openly available62.3%not open37.7%

World: 40% of research is openly available.

with international co-authors36.8%domestic only63.2%

World: 18% is written across borders.

How has ServiceNow (United States)'s research output changed?

Output in 2022-2025 was 197% higher than in 2018-2021.

still counting201520202025
grewheldshrank

The same series as a ribbon: one cell per year, darker for more. The line above answers how much; this answers when.

Other research institutions in Santa Clara

All research institutions in Santa Clara

Research measures only: rankings here say nothing about teaching, admissions or student experience. Comparable institutions and collaboration partners have tabs of their own, above.

Discussion

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